desktop support

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: DESKSIDE Support Representative Distributed Client Services

DURATION: 5 YEAR

Job Responsibilities:

1. Diagnose, configure, and install common applications and install/remove desktop PCs and monitors.
2. Provide remote O365 support on workstations and mobile devices, including InTune MDM application; remote take-over skills are a plus.
3. Perform basic Deskside Services including install, move, add, changes (IMAC), build, and configuration, following provided scripts.
4. Provide software support for low complexity problems/issues on Buyer or Customer personal computers.
5. Assist customers with problem identification and resolution at their place of business for hardware or platform-related issues.
6. Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms with Windows (current – 4 generations) or Apple (current OS -1).
7. Familiarity with Microsoft Office Suite and other common software applications is required.