This job was posted by : For more information, please see: Job DescriptionThe Student Success Advisor will be responsible for meeting retention objectives by working directly with active students to provide coaching support to help students complete their program of study. The Student Success Advisor acts as the student\'s main contact throughout their program of student and maintains a continuous focus on the student experience from initial enrollment through program completion and certification.GENERAL DESCRIPTIONWe are looking for someone that wants to work alongside amazing people while helping adult learners reach their goals, making a difference in the lives of thousands each year. MedCerts promotes a culture of accountability, integrity, and collaboration where our team members have an opportunity to develop and grow professionally.GENERAL DUTIES AND RESPONSIBILITIESUtilize an engagement plan that involves a variety of contact strategies (primarily phone)Customer service expectations: minimum 1 hours daily talk-timeAct as the student\'s personal coach throughout their program of studyIdentify, document, and troubleshoot at-risk issuesEnsure new students are oriented to their program and understand the process to completionStrong program knowledge to serve as an expert when guiding studentsMaintain high levels of student satisfactionStrategic thinking to ensure prompt resolution of issuesRespond to student requests in a timely manner (no longer than 24 hours)Utilize CRM to track studentsMeet or exceed assigned performance metricsEffectively manages team load of approximately 200-250 active students (fluctuation based on enrollment)REQUIRED QUALIFICATIONSMinimum of an Associate degree or equivalent combination of education and experienceAt least one year of experience in a student focused roleAbility to understand the needs and challenges faced by adult learnersAbility to communicate effectively through multiple channels and across departments in both written and oral formsStrong interpersonal, problem solving, and customer service skillsGenuine interest and commitment to helping students achieve their goalsAbility to work independently with a sense of urgencyAbility to manage and adapt to working with individuals of various backgroundsMust be results and goal orientedAbility to work in an ambiguous environment remaining solution focusedSCHEDULINGThe successful team member will be REQUIRED to work the below schedule with no exceptions to accommodate standard hours of operation from 9am to 8pm EST Monday through Friday and 9am- 1pm Saturday:8-hour shift of 9am to 6pm EST (one-hour lunch) or 11am to 8pm EST (west coast residents)Must work at least one late day per week (11:00am -8:00pm EST) to accommodate students in different time zonesMust work at least one rotating Saturday per month (9:00am - 1:00pm EST), with one half day off the week of pre-scheduled Saturday shiftCOMPENSATION & BENEFITSMedCerts, a Stride, Inc. company considers a person\'s education, experience, and qualifications, as well as the position\'s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee\'s salary level. Salaries will differ based on these factors, the position\'s level and expected contribution, and the employee\'s benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be \$45,000 and \$50,000 UDS. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is \"at-will\" as governed by the law of the state where the employee works. It is further understood that the \"at-will\" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.\