General Manager - Alcove Kitchen + Bar by MadTree

General Manager - Alcove Kitchen + Bar by MadTree

About MadTree Brewing

When MadTree sprouted in 2013, we were driven to craft great beer - but more importantly - to build something bigger than ourselves and the high-quality beer we produce. Since the beginning, we have cared deeply about creating meaningful connections with our communities. We embrace our name MadTree and work to celebrate and protect nature while reducing our impact on the environment. MadTree is a B Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. The craftspeople at MadTree wake up every day to connect people to nature and each other.

We are MadTree. Inspiring Madness. Rooted in Purpose.

MadTree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, a retirement plan with a match, free mental health therapy visits, paid time off, and many other great perks.

Are you passionate about leading an established restaurant and bar to continued success and growth? As the General Manager of Alcove Kitchen + Bar , you'll create an exceptional hospitality experience that connects people to nature and each other, while driving business growth through operational excellence and financial acumen. We're seeking an inspiring leader with a hospitality mindset, a collaborative spirit, and enthusiasm for developing high-performing teams. If you're excited about crafting unforgettable guest experiences, fostering an inclusive team culture, and making a positive impact in the community, we encourage you to apply!

REPORTS TO: Hospitality Director

COMPENSATION RANGE: $69,971.75 - $97,715.18

VARIABLE COMPENSATION: Up to $15,000 annually

WHO ARE YOU?

You are a leader with big drive and an ownership mentality. You wouldn’t apply to run a beloved brand’s bar and restaurant if you didn’t expect to win. You have a hospitality mindset in how you approach consumers and the people that you support -- you are warm and welcoming, you exceed expectations, and you want to plant a better community.

You also know that you are only as strong as your people, so you are a culture builder. You are empathetic, but you are clear in your expectations. You know what top notch talent looks like and you surround yourself with it. You are a collaborator. You know you can’t do it alone and you tap into all the resources at your disposal – and trust us there are many.

You have an open-minded “yes” mentality knowing that every single consumer experience must be exceptional. You can stretch. You can set direction for a space and you have the tactical and operational muscle to get it done. You build systems and processes, and you drive implementation. You’ve done it before, managing all aspects from FOH to BOH of a successful restaurant, bar, and private event venue.

Perhaps most importantly, you have a growth mindset. You want your people, yourself, and MadTree to get better every single day. You can be vulnerable, you accept feedback, and you make others around you better.

POSITION SUMMARY: The Alcove General Manager creates a warm and welcoming environment that consistently exceeds expectations while fostering a team dedicated to planting a better community. This role oversees all aspects of the establishment, balancing operational excellence with financial acumen to drive growth. They are a versatile leader who seamlessly integrates hospitality execution and business management, while developing a vibrant team. They will be an avid MadTree ambassador who lives the behaviors – Connect, Grow, and Give a F*ck.

KEY COMPETENCIES:

Qualified candidates will demonstrate strong proficiency in the following areas:

• Decision Quality: Making good and timely decisions that keep the organization moving forward
• Develops Talent: Developing people to meet both their career goals and the organization’s goals
• Directs Work: Providing direction, delegating, and removing obstacles to get work done
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Ensures Accountability: Holding self and others accountable to meet commitments
• Financial Acumen: Interpreting and applying understanding of key financial indicators to make better tactical business decisions
• Influencer: Using compelling arguments to gain the support and commitment of others
• Manages Conflict: Handling conflict situations effectively by staying curious

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Achieves guest count, PPA, revenue, and other relevant financial targets by influencing and optimizing leadership, service, and offerings by providing the highest levels of uncompromising quality of food, beverage, events, and flawlessly executed hospitality.
• Accountable to effectively develop and manage regular budgets, forecasts, expense controls, and full P&L accurately, on time, and in alignment with organizational and operational goals.
• Create an engaging and energetic environment where all employees work as a team to provide a warm and welcoming experience for all guests. Strong focus on coaching and development of all managers, supervisors, and frontline staff to deliver exceptional experiences worth sharing.
• Drive guest satisfaction metrics by monitoring and improving service standards. Ensure a seamless guest experience through effective leadership and coaching, resolving issues promptly, and implementing service improvements based on guest feedback and industry best practices.
• Implement innovative outreach strategies to increase visibility and drive guest count, supporting revenue targets.
• Work as a floor manager during assigned shifts to support service staff and ensure the highest levels of quality and service. Visit tables and interact with guests, monitor proper door procedures, direction, and greeting; results in effective control of the flow of our guests.
• Oversees FOH and BOH management and team members to ensure a cohesive and seamless experience for guests, including resolving issues and making service more efficient.
• Actively participates in and contributes to ongoing team meetings to provide continuous training and development in the areas of service, suggest selling, and sales techniques for food and beverage sales, safety, security, and sanitation.
• Model best practices in hiring, from initial screening to final selection, and oversee comprehensive onboarding programs for new team members.
• Proactively communicates with team leaders and other members of the MadTree leadership team to share and convey information regarding the restaurant. Ensures there are no surprises.
• Leads employee performance reviews and coaching/discipline.
• Work closely with the Private Events leadership to ensure successful day-to-day operations of private events.
• Resolve employee and/or guest conflict through service recovery and implement change under the direction of MadTree leadership when necessary.
• Foster and maintain a positive relationship with community partners to facilitate smooth operations and enhance the overall guest experience.
• Leader in continuous improvement efforts. Shares ideas and suggestions from guests, staff, and their own observations with leaders and team members.
• Collaborate closely with People Strategy, Math, and Marketing teams to deliver key initiatives and meet business objectives.
• Enthusiastically spends a minimum of 16 hours per year volunteering (paid) for MadTree Impact initiatives as well as leading the team with that same enthusiasm.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.

• 5+ years of professional hospitality management experience.

IMPORTANT SKILLS AND ABILITIES:

• Willingness and ability to work flexible hours, including nights and weekends (typically 50-55 hours per week).
• Exceptional leadership ability to inspire, develop, and manage high-performing teams in a fast-paced hospitality environment.
• Strong financial acumen, including proficiency in budgeting, forecasting, and P&L management.
• Excellent communication and interpersonal skills to engage effectively with guests, team members, and leadership.
• Demonstrated ability to create and maintain a warm and welcoming atmosphere that consistently exceeds guest expectations.
• Very proficient in operational management, including the ability to optimize processes and drive continuous improvement.
• Adaptability and problem-solving skills to handle diverse challenges across restaurant, bar, and event operations.
• Advanced knowledge of financial and general math concepts and proficiency with Excel/Google Sheets.

PHYSICAL REQUIREMENTS:

• Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl, and climb.
• Ability to frequently talk, hear, and smell.
• Ability to occasionally lift and/or move up to 50 pounds.
• Ability to frequently reach with hands and arms. Use hands to handle or feel objects, tools, or controls.
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The work environment is usually that of a bar, restaurant, and event space.
• The employee occasionally works with hazardous materials.
• The employee occasionally works on wet floors and with wet equipment.

The pay range for this role is:

$69,971.75 - $97,715.18 USD per year (Alcove)