DescriptionWho We Are:From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.What You Will Be Doing:The Service Coordinator acts as the primary hub for the service department. As the Service Coordinator you will be responsible for coordinating repair work with customers & technicians, paying invoices and providing overall administrative duties for the department.Primary Responsibilities:Schedule, quote and discuss repair services with customers and techniciansProvide updates to customers on services and invoices both in person and over the phoneCommunicate with management about any issues related to invoicing, customer complaints and technician needsDispatch field service technicians to customer sitesOpen work orders and updating systems with service historyProcess and close work orders for completed workCreate purchase order numbers and code invoices for accounts payableAdditional Responsibilities:Adherence to all Yancey Bros. Co. Safety procedures and standardsOther administrative duties as assign by managerWho We Are Looking For:To be successful in this position you should have a prior experience in an administrative role, be able to provide a superior customer experience, have excellent problem solving skills and be able to work independently. This position will place you in both and office and shop setting.Education/Experience:High school or equivalentRequired Qualifications/Skills:At least two (2) years as an administrative assistant or similar roleProficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPointAt least two (2) years assisting customers with accounts in person and over the phonePreferred Qualifications/Skills:One (1) year experience as a Service Coordinator or Service Writer in the automotive/truck/heavy equipment industryValues:At Yancey Bros. Co, we are always looking to add people to our team who share our core values:Safety: We value the lives and health of our team and customers above all else.Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.Teamwork: We work as one across our organization for the benefit of our customers.Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.Ideal candidates will demonstrate the following values:Acting in a safe mannerExhibiting honesty and integrityActing in a fair and ethical mannerTeam mentalityDelivering quality resultsEmbraces change / improvementExhibiting superior customer service skillsExhibiting pride and ownershipWorking with a sense of urgencyExhibiting a winning attitudeWhat We Offer:Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.Competitive Pay StructureCompetitive CompensationIndividual Bonus Opportunities Available401k Plan Strong Company MatchEmployee Profit SharingFinancial Wellness CoachingEmployee Wellness ProgramMedical, Vision, Dental InsurancePrescription Drug CoverageFlexible Spending AccountsShort & Long Term DisabilityGroup Life InsurancePersonal Time OffPaid HolidaysPaid Sick LeaveCareer DevelopmentTuition ReimbursementOngoing TrainingAdvancement OpportunitiesEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)