Massage Therapist

1. Summary of the main function/purpose of the position:

The Therapist is a dynamic, motivated, professional in the Spa industry that can bring their level of expertise to enhance the experience of our guests at the resort. The Therapist agrees to perform the expected services lawfully and, in a manner, consistent with high standards and ethical conduct

1. Key Principal duties/responsibilities (5-8):

• Provide great service to our Guests and Owners
• Adhere to the Company's Culture including mission, vision, values of the company, and Non-Negotiables.
• Perform services that are specific to the license.
• Communicate with management and staff members.
• Maintain Confidentiality: Therapist agrees, during his/her employment to keep confidential all information except only such information as is already known to the public, including any such information and material listed above or other such information relating to any customer, vendor, licensor, licensee, or other party transacting business with Organization, and not to release, use, or disclose same, directly or indirectly, to any other person or business, except with prior written permission of Organization.
• Required to clock in and out while performing services.
• Attend Mandatory Training and Meetings when required.

Occasional duties or projects which may be performed at irregular intervals:
Assisting Department heads or other departments

• Working with all departments to ensure consistency and team environment in the LSC and Aqua SPA.
• Other duties assigned by Management.

1. Accountability: Areas in which the position is accountable/responsible:

Records :
Safety : Maintain a Safe Environment at all times
Customer Service : make sure all guests/owners have an enjoyable, memorable experience in the Spa and that all guests'/owners' questions and comments are answered correctly and in a pleasant manner.
Dept. Specific:

1. Supervisory Responsibility: NA

1. Educational and/or equivalence in experience requirements:

High school diploma or seeking high school diploma.
Florida Licensed provider:
Specialized or technical educational requirements:
Certification or licensing requirements:

• A Therapist must maintain a current license by the appropriate licensing authority/State of Florida for his/her specialty (including massage, facial, or nail). A copy of such license shall be provided to the Organization upon hiring and upon expiration of the license).

Other:

• A current Certificate of Comprehensive Liability Insurance with a minimum limit of $1,000,000 per occurrence is required to be provided at the time of hiring (an updated copy is required upon the policy's expiration). The Certificate must list Portofino Master Homeowners Association Inc., Premier Island Management Group LLC, and Beach Club Towers Homeowners Association as additional insured. Therapist shall indemnify the Employer from any and all demands, claims, causes of action, fines, penalties, damages (including consequential damages), losses, liabilities, judgments, and expenses (including without limitation attorneys' fees and court costs) arising from or resulting from the service performed by Therapist.

• We do not have a non-compete clause in place and welcome therapists to work at other spa locations, but soliciting guests and owners will not be tolerated. If you are caught soliciting for businesses outside the Premier business; it will be grounds for immediate termination.
• All schedules are to be sent to Savannah Sprague to be input into Book 4 time.
• Schedules should be sent by the 20th of each month, for the following month.
• Schedules can be input up to 3 months in advance.
• All changes to therapist schedules must be made by spa management.
• Schedules will be texted to a therapist at the end of each day for the following day. The therapist must confirm by texting back C.
• It is the therapist's responsibility to check their schedules every day.
• For same-day booking, a therapist can block themselves or ask spa management to block them if their availability changes. If a therapist is open on the books and an appointment is booked it is the therapist's responsibility to perform the service. A two-hour notice will be given for same-day appointments.
• If the therapist is open and working, they must check with the desk before leaving the spa, as they could be booked with other appointments.
• The therapist may clock in 20 minutes before a service and must arrive no later than 10 minutes prior to the appointment. Therapist must clock out if they have a gap greater than one hour between services.

VI. Specialized equipment or machines used in the course of the duties of the position.
Massage: Cups, wands,
Facials: HydraFacial machine, dermaplane blade, rollers
Wax: Waxing pot
VII. Physical demands: )
While performing the duties of this job, the employee is regularly required to use every muscle group and is required to engage in intelligent conversation, retail, restaurant, and resort-wide activities. The employee is required to stand for most of the duration of the shift. The employee will be lifting boxes and transporting them back and forth from storage.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
VIII. Work Environment:
The Spa at Portofino and Aqua are high-volume spas with a challenging workspace.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
IX. Additional Remarks:
Ability to work with minimum supervision and a high degree of autonomy.
X: Pay: Commission Based per structure below:

• All Auto Gratuity of 20% is charged to guests on Gross Sales prior to discount or the amount that has been collected by the guest at the time of service.
• A Service Fee of 35% on any services priced at $99.00 or less or 30% on any services priced at $100 or higher paid by the Organization with the exception of any mani and pedi services that will be paid a Service Fee of 40%.
• Service Fee is calculated based on Net Sales after applicable discounts.
• Commission of 10% on Net Retail sales of Phytomer and Circadia products after discount
• $20 Cancellation Fee on all unpaid canceled appointments.
• Any additional tips paid by the customer upon service completion.
• Any mandatory training or meetings will be paid at Florida Minimum Hourly Wage based on hours worked.