Referral Coordinator

Referral Coordinator

Temporary Employment Program

Temporary Employment

81511BR

Job Summary

The anticipated duration of this assignment is approximately 5 months. Please note: includes optional medical benefits, holiday pay and sick leave accrual. Potential to work remotely after the initial 12-14 week training which is fully on-site at Brisbane. Career potential!

The Practice Coordinator 3 at UCSF Medical Center plays a critical role in enhancing the health and well-being of patients through superior patient care, research, and education. This role serves as the public face of the practice, working closely with administrative, clinical, and management teams to support practice operations and ensure effective customer service. The coordinator is essential in facilitating complex operations including scheduling, communications, billing, and compliance with medical standards.

Key Responsibilities:

• Manage new patient scheduling and processing, ensuring accurate documentation and timely appointments in line with established standards.
• Act as the primary contact for referring physicians and new patients, managing expectations and providing clear instructions and information.
• Coordinate all aspects of surgery scheduling, ensuring timely and efficient communication with patients, physicians, and hospital staff.
• Oversee advanced revenue cycle processes, securing necessary authorizations and handling billing and insurance queries effectively.
• Handle check-in and front desk operations, ensuring patient registration is completed efficiently and maintaining a welcoming environment.
• Develop and maintain scheduling templates and manage patient appointments to ensure optimal access and care coordination.
• Provide comprehensive support in patient care coordination, optimizing the patient experience and facilitating necessary care pathways.
• Manage complex administrative tasks including data entry, medical record management, and compliance with healthcare regulations.
• Engage in customer service outreach, handling inquiries and complaints with professionalism and care

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals;
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.

Preferred Qualifications

• Prior experience with EPIC (APeX) strongly preferred.
• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

TEP

Job Code and Payroll Title

004818 PRACTICE CRD 3

Job Category

Administrative Support, Support Services, Temporary Employment

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Temporary Employment

Percentage

100%

Location

Brisbane, CA

Shift

Days

Shift Length

8 Hours