Sales Advisor

Description

Key Responsibilities:

General

• Ask customers the right questions and listen to their responses to understand their desires and goals in cycling; show them products and demonstrate the features that will benefit them.
• Have the expertise and confidence to close the sale.
• Learn and use the Mike’s Bikes Sales Path consistently and comfortably.
• Achieve proficiency in using LightSpeed to process sales without errors, create PIF Transfers, and avoid auto-adds.
• Work towards being able to process MikesBikes.com/Shipstation orders accurately and without error.
• Maintain relationships with customers using Trello (CRM) and provide great customer service and follow-up.

Training

• Mike’s Bikes is a dynamic company, with new information to learn and absorb on a daily basis. It is the responsibility of the Sales Advisor to stay on top of new information that comes via the Morning huddle, HQ emails, coaching sessions with a manager and Myagi training
• Sales Advisors are required to keep current on Myagi training-it is the responsibility of the SA to learn the content and pass the quizzes and exams. Sales Advisors are provided with enough non selling time in the week to accomplish this requirement.

Housekeeping

• Sales Advisors participate in a rotation of housekeeping duties including cleaning bathrooms, dusting merchandise, and organizing merchandise
• merchandise bikes, apparel, and accessories to the Mike’s Bikes Merchandising Standards

Entry level candidates can expect to make at least $17.00 an hour (or more depending on the local minimum wage) plus a bi-weekly bonus potential of $250. We offer medical and dental benefits to full-time employees as well as a 401K plan with company matching, and paid time off.

Requirements

Job Requirements

• Must be able to change direction at a moment’s notice and adapt to a frequently changing work environment
• Must be able to quickly assess a situation and adapt your presentation style to best address the customer’s needs
• Must be successful working in a competitive environment where comparing your results with your peers’ results would be motivational
• Must possess excellent problem-solving skills
• Ability to succeed in a goal-oriented, disciplined environment

Physical Job Requirements

• Position requires standing or sitting in a visible and accessible spot in the store to engage customers when they enter the store
• Must be able to move about the store and talk to customers about inventory
• Must be able to lift 15-25 lb bikes while standing on a ladder, and descend the ladder with bike in hand
• Must be able to type at a computer for brief periods and read the information on the monitor
• Must be able to communicate with customers, both in person and over the telephone
• Must be able to use simple bicycle tools to make minor adjustments to bikes and other merchandise