Overnight Guest Services Manager

Current job opportunities are posted here as they become available.

The Overnight Guest Services Manager is responsible for overseeing the front desk operations during the night shift, ensuring exceptional guest experiences and efficient hotel operations. This role includes supervising front desk staff, conducting night audits, managing reservations, and addressing guest inquiries and concerns.

ESSENTIAL FUNCTIONS:

1. Supervise and train front desk staff during overnight shifts.
2. Perform nightly audits to ensure all financial transactions are accurate and in compliance with hotel policies.
3. Manage check-ins and check-outs, ensuring a smooth and efficient process for guests.
4. Address and resolve guest complaints and issues promptly and effectively.
5. Maintain accurate records of guest information, reservations, and billing.
6. Ensure the front desk area is clean, organized, and welcoming.
7. Collaborate with other departments, such as housekeeping and maintenance, to fulfill guest needs.
8. Monitor security and safety protocols to ensure a secure environment for guests and staff.
9. Prepare and distribute end-of-day reports to management.

QUALIFICATIONS:

1. High school diploma or equivalent; associate’s or bachelor’s degree in hospitality management preferred.
2. Proven experience in a front desk or guest service role, with at least 1-2 years in a supervisory capacity.
3. Night auditing experience is essential.
4. Strong communication and interpersonal skills.
5. Proficient in hotel management software and Microsoft Office Suite.
6. Ability to work independently and make decisions under pressure.
7. Excellent organizational and multitasking abilities.
8. Flexibility to work overnight shifts, weekends, and holidays as needed.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

1. Exerting up to 50 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, balance, carry, push, pull, or otherwise move objects.
2. Ability to be mobile for a minimum of 6 hours.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.

The position is an at-will position and subject to termination with or without cause or notice.