Director of Home and Community Based Services

SUMMARY

The Director of Home and Community Based Services oversees the regulatory, administrative, and financial direction of the programs and in collaboration with the Administrator; the Director will act as backup to the Administrator. The Director assumes final responsibility for all activities and staff; ensures that home and community based services to include Medicare home care, comprehensive home care and hospice services are reflective of the organization’s philosophy and standards and adhere to all state, federal, and other regulatory guidelines; evaluates services through Quality Improvement; consults with staff, physicians, and management team on problems and interpretation of organization policies to ensure patient and family needs are met; formulates and establishes budgets and utilizes all resources in a fiscally responsible manner. The Director will also market the programs.

PRIMARY RESPONSIBILITIES

• Provide operational oversight for comprehensive home care, hospice, and Medicare home care.
  • Plan, organize, direct and evaluate operations to ensure the provision of adequate and appropriate care and services.
  • Ensure organizational compliance with legal, regulatory, and accreditation requirements.
  • Provide supervision of Clinical staff and all ancillary staff of the programs.
  • Prepare the written annual report of the Agencies reflecting the services, financial activities and general evaluations of the overall functions of the Agencies.
  • Establish and maintain effective channels of communication, including integrations of technology, as applicable.
  • Ensure program personnel have current clinical information and maintain current standard of practice.
  • Direct and monitor performance improvement activities.
  • Ensure staff development including orientation, in-service education, continuing education and competency evaluation.
  • Assure all clinical services are furnished per regulatory requirements and standards of practice.
  • Ensure appropriate service policies are developed and implemented to accomplish identified outcomes and they are updated to current standards of practice.
  • Assure the development and qualifications for professional services and the assignment of personnel.
  • Assure appropriate staff supervision during all operating hours.
  • Ensure the accuracy of public information materials and activities.
  • Ensures compliance with Medicare and/or insurance requirements for eligible clientele.
  • Appoint a similarly qualified alternate to be available at all times during operating hours in the absence of the Administrator.
  • Maintain ongoing liaison among the governing body, the professional advisory committees, including Quality Care Committee (QCC) and the personnel.
  • Implement Governing Body directives and inform them via the Quality Care Committee of current organizational, community and industry trends.
  • Ensure standards of ethical business and clinical practice are maintained.
• Oversee programs to ensure the health and safety of all home and community-based services including comprehensive home care, Medicare home care, and hospice clients through regular assessments, care plan development and supervision of care as provided by staff.
  • Oversee the development of home care and hospice policies and procedures and implementation of them.
  • Facilitate coordination of client services within Hennepin, Ramsey and other counties, as well as other service providers.
  • Work with partners to assure emergency procedures are in place.
  • Ensure compliance with policies and procedures regarding department operations, fire, safety and infection control.
  • Assure compliance with regulations and is available for federal and state licensure surveys and appropriate accrediting agencies.
  • Keep up to date on new developments related to the Agency in regard to state and federal regulatory agencies.
  • Complete, submit and file all records and reports required by the State Health Department and other governing bodies.
  • Review agency policies and procedures annually, revise as necessary and document the date of review.
• Participate in the agency’s information management and QAPI (Quality Assessment and Performance Improvement) program.
  • Serve as the Executive Liaison to the Quality Care Committee.
  • Participate in the organization-wide Quality Assessment Performance Improvement Process.
  • Participate in performance improvement teams.
• Develop and maintain relationships with department managers, staff members, service providers and external vendors.
  • Submit applications for license renewals for the facility annually.
• Responsible for the preparation of the annual budget oversight for home and community based services.
  • Establish home care, and hospice, budgets and ensure ongoing adherence.
• Provide oversight of various departmental/agency surveys.
  • Work with home care and hospice staff to coordinate surveys.
• Support various other Homecare and Hospice responsibilities as needed.

JOB SPECIFICATIONS

Education, Experience and Credentials

• Bachelor’s degree in Health Care Administration or similar required or equivalent work experience required. Master’s degree is preferred.
• Five or more years of management experience in senior services preferred.
• Licensed as a Registered Nurse in the State of Minnesota preferred.
• Five or more years of experience in a leadership role in home care or hospice settings preferred.
• Demonstrates thorough knowledge of state and federal regulations relating to Medicare A and hospice preferred.
• CPR Certification required, or ability to become certified within the first three months of employment.
• Possess a valid Minnesota driver’s license with good driving record, and proof of valid insurance. Must have reliable transportation.

Knowledge, Skills and Abilities

• Strong leadership and management skills; able to function well as part of the organization’s leadership team, communicating and interacting proactively and professionally to ensure the organization’s operational and strategic needs are being met.
• Able to create strategic plans, set productivity and profitability objectives, develop and manage budget and financial processes company-wide.
• Proven management and communication skills working with committees or task forces to accomplish specific goals and objectives.
• Excellent interpersonal, collaboration, and relationship building skills to effectively work with a diverse group/variety of people and personalities, including developing relationships with vendors, family members, volunteers, clients, Board members, and staff.
• Able to supervise employees, set objectives and work goals and standards, give direction, delegate to, and motivate employees.
• Able to perform HR-related functions including hiring and selection, orienting and training, managing performance, disciplinary action and recommending the termination of employees. Able to understand, administer, and comply with HR policies and procedures.
• Establish, document and communicate clear performance expectations and standards. Evaluate, discuss and hold employees accountable for job performance and organizational behavior standards.
• Able to plan, prioritize, coordinate, and manage own work. Able to work unsupervised, make decisions and solve routine problems independently, effectively and creatively.
• Understand and maintain confidential nature of organization and client information, including and in accordance to HIPAA regulations.
• Work as an effective and proactive team-player; understands the importance of supporting the organization, residents, customers and other Sholom employees.
• Able to display high levels of customer service, responding promptly and thoroughly to the inquiries and needs of individuals both internal and external to the organization in accordance with our PROUD standards.
• Detail-oriented, organized and applies effective time management skills in order to meet all deadlines. Able to successfully prioritize and manage multiple tasks and numerous projects in a fast-paced environment.
• Able to prepare and manage budget documents and reports including the ability to plan and monitor the use of expenditures.
• Able to develop and give oral presentations to large and small groups of individuals inside and outside the organization.
• Strong computer skills including Microsoft applications such as Word, Excel, PowerPoint, and Outlook, and applicable clinical applications.
• Able to follow Sholom safety guidelines in all duties and responsibilities.
• Able to follow and adhere to Universal Precautions and Infection Control procedures.

PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB

• Perform medium work, occasionally lifting/carrying of objects weighing up to 50 pounds.
• Push/pull clients and materials up to 50 pounds a distance of several feet.
• Work at a desk for extended periods of time and perform long hours of work at a computer.
• Frequently stand and walk during an eight-hour shift.
• Effectively communicate in the English language, including following oral and written instructions.
• Visual and reading ability to review detailed reports, documents, and information and to work on computer.
• Turn, bend, stoop and reach in the performance of responsibilities.
• Work a flexible work schedule, nights and weekends as required including attending events/meetings as needed.

TOOLS AND EQUIPMENT USED

• Incumbent must be able to use client assistive equipment, walkers, wheelchairs, electric wheelchairs, telephone, calculator, copy machine, fax machines, computers and medical equipment.

WORK ENVIRONMENT

The work environment is indoors. Some exposure to outdoor and inclement weather when traveling between sites.