Senior School Success Manager - Louisville

ThinkCERCA - Literacy Coach and Curriculum Partner- Louisville

ROLE INFORMATION

Start Date : Immediate

Role Type : Full-Time

Location : Louisville area

Travel : Ability and willingness to be on-site locally (regularly) and regionally (semi-regularly). This is an on-site, field-based / work-from-home position and the successful candidate is expected to reside in the Louisville area.

OVERVIEW – ABOUT THINKCERCA

ThinkCERCA is an innovative education technology company committed to providing teachers and students with an effective, research-backed literacy framework for reading and writing across subjects in grades 3-12. Guided by a team of nationally recognized literacy experts, our mission is to deliver engaging, rigorous, and personalized literacy instruction for every student, in every class, every day.

We have an exciting opportunity for a seasoned, talented, and collaborative literacy coach and curriculum partner to help us grow our implementation in the Louisville area and create a thriving community of ThinkCERCA users.

OPPORTUNITY

The Literacy Coach and Curriculum Partner will be tasked with driving the growth of partner engagement and usage to achieve great student outcomes, through personalizing and co-creating a literacy plan in conjunction with the client and executing on that plan. The Literacy Coach and Curriculum Partner is responsible for being an expert literacy resource for the client and will create and deliver assets such as, but not limited to, professional development at the teacher, school leader, and district leader level and curriculum alignments. Additionally, the Literacy Coach and Curriculum Partner will drive expanded use within and across districts in the region with ELA teachers and their teams in grades 3-12.

WHO YOU ARE

You are passionate about literacy for all students and are eager to join a fast-paced, growing organization where you have the opportunity to pair your pedagogical and curriculum knowledge with your impeccable organizational and time management skills. You are a seasoned ELA teacher who has held leadership positions at the school level or district level. Your ability to build relationships and lead others is a superpower, and you effortlessly do that by attending to the individual needs of the people you work with. As a life-long educator, you enjoy and excel at creating, personalizing, and delivering professional learning, have a deep understanding of secondary literacy, and can communicate effectively.

In this role, you will:

1. Manage the onboarding process for school leaders and educators and drive successful adoption of the ThinkCERCA platform.
2. Collaborate with the district teams and our learning science team to develop custom best practice materials for Louisville educators.
3. Act as the customer advocate ensuring Atlanta area educators' product and content requirements are communicated to the ThinkCERCA product, content, learning science, data science, and engineering teams.
4. Ensure customer engagement through proactive professional learning opportunities, classroom visits, outreach, and training.
5. Provide high levels of support (in-person visits, online chat, application support, meetings, etc.) to ensure optimal user experience.
6. Drive and manage key metrics related to implementation, partner satisfaction, partner engagement, and expansion opportunities.
7. Support organization of online and in-person events to drive user engagement and fidelity to the school and district adoptions.
8. Develop and maintain long-term relationships with district leaders, school leaders, and classroom-based educators.
9. Support projects focused on identifying opportunities for growth and innovating to provide the right tools and processes for the customer success organization.
10. Support fellow team members in their development and work together to provide the highest level of excellence in customer experience.

QUALIFICATIONS

The ideal candidate for this role:

1. 3-12th grade literacy knowledge.
2. 5+ years of experience in teaching English (preferably a diverse range of students).
3. Curriculum Development experience.
4. District level or school level leadership experience a plus.
5. Excellent communication and presentation skills.
6. Highly organized, self-directed, and process-oriented with excellent analytical and pragmatic problem-solving abilities.
7. Strong interpersonal skills - the ability to interact effectively at all organizational levels, facilitate discussions, understand partner needs, devise strategies, provide recommendations.
8. Ability to diagnose customer needs and challenges, and to translate those needs into actionable solutions.
9. Demonstrated service-delivery experience with educational SaaS solutions.
10. 5+ years experience preferred in K-12/EdTech in Client Services and/or Customer Success and/or school district instructional or administration roles.

HOW TO APPLY

This is a full-time position with a salary depending on experience and equity opportunities. Please send your resume, a brief cover letter, and with Literacy Coach and Curriculum Partner in the subject line.