About Unity:
At Unity Environmental University we are on a mission to make environmental education accessible and affordable to all. Our unique model combines a functional hierarchy and project-based structure through our four Sustainable Education Business Units (SEBUs) to promote collaboration and innovation. We prioritize our students' needs above all else, offering a variety of modalities, including in-person and online. Our innovative and inclusive culture prepares students to tackle real-world challenges and cultivate the next generation of environmental professionals and leaders who can make a positive impact on our world.
Our Mission:
We are dedicated to delivering quality education and experiences that produce outstanding environmentally competent professionals and inspire individuals from all walks of life to steward sustainable ecosystems.
About Sustainable Ventures:
Sustainable Ventures represents the real-world application of Unity Environmental University's curriculum through a range of lifestyle brands, including hospitality, retail, agriculture, and other environmentally and socially conscious businesses. We believe that sustainability is key to long-term business success and tailor our messaging to each location and Venture. At Unity Environmental University: Sustainable Ventures, we serve as an incubator for products and services designed to appeal to a broad audience, helping to maximize non-tuition revenue and generate diverse income streams.
The Opportunity:
The General Manager of Sky Lodge oversees Unity's 150-acre Sky Lodge campus tucked into Maine's northwest timber country in Moose River, Maine. This revenue-generating position oversees lodging operations, guest experience, and business development. This individual provides strategic direction, partnership development, marketing, supervision, budget management, and overall operational excellence.
Unity Environmental University is committed to creating a sustainable world through global engagement and destination-based education. The environment and our natural resources are at the forefront of all we do. As a steward of the environment, the Manager will envision new possibilities for the outdoor adventure traveler and for those who travel with purpose.
Day to day responsibilities:
- Directly oversee the day-to-day business and lodging operations of Unity Environmental University Sky Lodge through a hands-on approach effectively managing the quality of guest experiences, revenue generation, and following standard operating procedures.
- Coordinates with the Chef at Sky Lodge for all food and beverage needs and requests.
- Develop new revenue streams focused on growth in the area of corporate business, educational events, weddings, and lodging partnerships.
- Coordinates groups and events, prioritizing educational activities, communicating details with all staff for a seamless experience, ensuring all programming is revenue-focused with a margin-based budget.
- Manages the events calendar for the Unity Sky Lodge campus, including prompt and accurate responses to all requests for proposals and information related to venue rental, catering, and other requests from internal and external stakeholders.
- Proactively communicate challenges, successes, and failures with VP.
- Responsible for the direct supervision of Sky Lodge guest experience employees while working in conjunction with the VP to ensure resolution to any challenges or concerns across units.
- Follows mission-aligned standards for guest service and ensures they are followed.
- Provide the vision, leadership, and strategy that inspires the staff to deliver an exceptional guest experience that drives financial success.
- Hires, trains, and supervises guest experience personnel in coordination with VP.
- Facilitate strategic planning, objectives, and a timetable of action for Sky Lodge that meets overall goals.
- Handles core aspects of business administration, such as budget management, and analysis relating to expenses, revenue, and sustainability outcomes.
- Seeks out new agreements with vendors, service providers, and other suppliers to continue the growth of Unity Sky Lodge as a sustainable business enterprise.
- Liaison with the Marketing unit in developing promotional and informational strategies and materials to align with brand standards.
- Work in conjunction with the VP to develop, implement, monitor, and control pricing and rate strategies to drive revenue.
- Update and manage selling strategies and product information in all available distribution channels and reservation sources.
- Enhance the reputation for environmental stewardship and quality by inspecting the cleanliness and upkeep of facilities.
- Maintain confidentiality of guest and proprietary information, protecting company assets.
- Ensures compliance with applicable laws and regulations.
- Represents Unity Environmental University to the broader community with a passion for the environment.
- As needed, provides after-hours coverage for all guests' needs, assisting with meal service, housekeeping, and basic property maintenance.
Do you have the skills?
- Bachelor's degree in hospitality, culinary, hotel, or business management or at least 3-5 years of direct experience.
- Must have business acumen, excellent communication and interpersonal skills, leadership, and relationship building.
- A true passion for hospitality and making guests feel welcome.
- A personal commitment to the environment, sustainability, and mission of the college.
- Knowledge of best practices for customer service, hospitality management, hotel operations, and event planning.
- An entrepreneurial mindset and revenue-focused attitude.
- Ability to look for, suggest, and implement improved efficiencies.
- Strong work ethic and self-starter mentality with the ability to work as part of a team or independently.
- Exceptional attention to detail with excellent organizational and time management skills.
- Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
- Hands-on social media experience with a working knowledge of various platforms.
- Valid Driver's License with a good driving record.
- Ability and willingness to work with students from diverse backgrounds.
- Ability to function effectively within a matrix organizational structure.
Preferred skills:
- 5+ years of travel tourism/hospitality experience.
- Experience working with internships and/or apprenticeships.
- Familiarity with hotel, restaurant, and retail operating systems.
- Knowledge of the French Language (business proficiency).
Are you contemplating the job but uncertain if you should apply? We encourage you to reach out to us regardless. We value your unique skills and experiences. Take a chance and submit your application; you may be precisely the individual we're searching for!
Work Schedule:
Work hours are specific to the requirements of this position and can include days, evenings, weekends. Working extended hours may be required as needed.
Physical Demands:
While performing the duties of this job, it is regularly required to sit and talk or hear. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 20 lbs.
Company Perks:
Unity Environmental University offers a comprehensive and competitive compensation and benefits package for its faculty and staff. Benefits for eligible employees include:
- Paid holidays off
- 4 weeks of PTO
- Medical, Dental, and Vision Insurance
- Short- and Long-term disability
- Life Insurance
- Retirement Plan with up to 8% match
- Relocation Assistance