Operations Manager - Nursing

Job Description - Operations Manager - Nursing (3295822)

General Overview - Operations Manager, Nursing
Under the general direction of the Nursing Director and with oversight from the Administrator, Finance and Operations, Nursing and Patient Care Services, the Operations Manager is responsible for a variety of supervisory, administrative, and financial non-nursing functions. The Operations Manager has responsibility for Service, Operations/Finance, Data Management, Personnel Management, Materials Management and Equipment, Quality Control and Data Collection and Reporting. As a lead member of the Patient Care Team, the Operations Manager is responsible for responding to the needs of patients and family members and takes a proactive role in the efficient operation of the unit. This role will also be responsible for the coordination and monitoring of schedules, payroll, patient classification, and other systems to support the patient care unit.

Principal Duties and Responsibilities:

SERVICE:

• As a member of the Patient Care Team, the Operations Manager is responsible for ensuring that the patient and family members are attended to in a professional manner.
• The Operations Manager will work cohesively as a member of the Patient Care Team and will take a proactive role in ensuring the smooth and efficient operation of the unit.
• Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.

OPERATIONS AND FINANCE:

• Works cooperatively with the Nursing Director and Administrator, Finance and Operations, Nursing and Patient Care Services to develop and maintain systems for collecting information to measure unit(s) of productivity.
• Assists with the collection and analysis of budget information.
• Completes weekly payroll(s) and enters data for schedules and actual staffing into Kronos system.
• Maintains staff records (i.e. use of sick time, FMLA, per diems, time schedules, staff turnover, license renewal, in-services/competencies, educational records).
• Meets with Administrator, Finance and Operations, Nursing and Patient Care Services on a frequent basis and as needed to ensure consistency of processes.

DATA MANAGEMENT:

• Manages relevant databases, promotes security of information along with maintaining and auditing data to ensure quality control of systems.
• Develops and maintains systems to ensure confidentiality and integrity of patient record in compliance with hospital policies, procedures, and standards.
• Produces and maintains management data related to the operational needs and projects.

HUMAN RESOURCES:

• Supervises the daily activities of the Unit Coordinator to ensure optimum performance.
• Oversees the maintenance of confidential personnel, changes of status, terminations and personnel requisitions.
• Ensures completion of Annual Infection Control, Fire and Safety, OSHA, and other regulatory requirements and maintains records.
• Participates in hiring, terminating, and performance evaluations of unit coordinators and other personnel as directed.
• Schedules unit coordinators time and approves changes, as appropriate.

MATERIALS MANAGEMENT/EQUIPMENT:

• Coordinates and maintains systems for control group of inventory levels and outside purchasing of supplies and equipment.
• Establishes and maintains levels of regular supply items.
• Keeps audit trail of equipment ordered and received.
• Maintains accurate inventory of equipment essential to unit.

QUALITY:

• Collaborates with Nursing Director to keep unit regulatory ready, demonstrating knowledge of regulatory guidelines and ability to participate in unit quality programs.
• Participates in quality improvement projects.

Qualifications:

• Bachelor's Degree required.
• 1-2 years of healthcare or related experience.
• Supervisory experience strongly preferred.
• Strong analytical, organizational, interpersonal and demonstrated customer service skills required.
• 5+ years of equivalent systems, management or supervisory leadership skills may be substituted for a bachelor’s degree.

Skills and Abilities:

• Demonstrates competence in each of the following programs: Excel, Microsoft Word, Access, UKG.
• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Ability to work under pressure in a fast-paced environment and meet deadlines.
• Strong communication skills - verbal and written.
• Ability to supervise the work of others in a lead capacity.
• Strong interpersonal skills in order to communicate effectively with a diverse group of hospital and non-hospital personnel.
• Ability to foster a team environment and work as a team member.
• Basic financial/accounting skills.
• Independent judgment needed to organize work and set priorities.
• Understanding of medical terminology.
• Demonstration of flexibility and willingness to adapt to diverse roles as a member of the unit-based team.

Working Conditions:

• Busy patient care environment with potential exposure to infectious disease.
• Lifting of supplies weighing approximately 20 pounds.
• Flexibility of work hours - some weekend and coverage of other units may be required.

Supervisory Responsibilities:

• Non-clinical PCS staff.

Brigham and Women’s Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Primary Location

75 Francis St

Job

Professional/Managerial

Organization

Brigham & Women's Hospital(BWH)

Schedule

Full-time

Standard Hours 40

Shift

Day Job

Posted Shift Description 40 hours, days

Employee Status

Regular