Senior UX Designer

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Software Guidance & Assistance, Inc., (SGA) , is searching for a Senior UX Designer for a Contract assignment with one of our premier SaaS clients in San Jose, CA . This is a hybrid position.

Responsibilities:

1. Working closely with product teams, designers, and users to dive deeply into user journeys to identify problems, re-frame into opportunities, and co-create requirements and design plans.
2. Systems Thinking. Evolve our B2B experiences by considering multiple touchpoints and systems to create cohesive end-to-end experiences across surfaces, apps, teams, and technologies.
3. Simplify. Translate complex problems into 'simple' practical design solutions that are grounded in user research and data. Mapping complex customer journeys, visualizing concepts through story boards, prioritizing scalable information architecture, laying out detailed workflows around tech constraints, building intuitive interactions, and prototyping.
4. Collaborate. Drive collaboration with multiple project partners, including product managers, engineers, marketing managers, and other designers.
5. Engage. Engage directly with users and customers to gain a deeper understanding of their goals, validate design solutions, conduct quick rounds of usability testing, incorporating results into your design process.
6. Visualize. Bring design to life. Articulate the need and proposed solutions through sketches, storyboards, hi-fidelity mockups, prototypes, or animations across all levels of the organization. Following the designs system, delivering detailed design specs and assets to engineering teams, verifying implementation quality, and tracking success metrics.
7. Lead. Inspire teammates and forge relationships across the company. Show design-thought leadership through collaborative sessions and workshops with partners.

Required Skills:

1. A minimum of 5+ years of proven experience in product design, building and delivering consumer and/or enterprise products.
2. Bachelor's Degree in UX, HCI, Design, or a related field.
3. Direct experience across a range of design approaches and methodologies, from persona development to prototyping and the many steps in between.
4. Experience using design thinking and service design tools to tackle complex business problems.
5. Experience (and a love of!) solving sophisticated design and technology problems using systems thinking.
6. Experience driving collaboration on teams with many moving parts and partners.
7. Experience designing for SaaS B2B products and enterprise UX.
8. A proven track record of delivering excellent experiences that meet user needs, product requirements, and strategic business objectives.
9. Excellent interpersonal skills with the ability to clearly articulate a problem space, sometimes in various ways to meet the needs of different stakeholders.
10. Strong prototyping skills, and the ability to find the right balance of fidelity vs. speed to reliably convey key concepts.
11. Creative and analytical skills to facilitate research, synthesize and communicate insights that inspire design opportunities.
12. A strong sense of aesthetic and a desire to achieve a top-quality finished product.
13. Strong interpersonal, written, and oral communication skills.
14. Comfort giving and receiving critique in regular design and experience reviews.
15. Ability to communicate designs and strategy persuasively and concisely to all functions and levels, including executives.
16. Willingness to work in a loosely defined agile and lean design environment.
17. Strong conceptualization and visual communication abilities.
18. Exceptional attention to detail and ability to manage multiple work streams.
19. Understanding of common software project management practices and Agile development.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work.

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