At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Vice President II to join our Loan Administration Services team. This role is located in Houston, TX – Hybrid .
You’ll make an impact in the following ways:
- Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY.
- Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Applies advanced problem-solving skills, judgement, and experience to analyze information.
- Uses developed communication skills to deliver high quality service to a specialized client base.
- Provides key individuals at assigned clients information related to BNY’s products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
- May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
- Resolves the most complex or non-routine client issues or inquiries, as needed.
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
- Uses broad understanding of BNY products and services to best propose expanded offerings to clients for front office consideration.
- Leads and participates in internal activities and initiatives designed to improve the client experience.
- Uses knowledge of client services best practices and BNY client needs to help develop process improvements.
- Supports multiple, complex client accounts.
To be successful, we’re seeking interest in the following areas:
- Bachelor’s degree or the equivalent combination of education and experience is required.
- 7 - 10 years of total work experience preferred.
- Client Service/Operations experience within financial services is strongly preferred.
- Corporate Trust background strongly preferred.
- CLO/CDO background strongly preferred.
- SOLVAS background preferred.
- Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Location Requirements:
- Houston, TX 77003 (Required)
- Ability to relocate before starting work (Required)