HELOC New Acquisition Analyst Sr.

The HELOC New Acquisition Analyst Sr. leads the HELOC portfolio transfer testing and new loan flow plan setups. This position performs, reviews and oversees trial MSP pre-boarding and post-boarding quality control testing. The analyst advises and aids new clients on HELOC processing procedures and reviews and implements ELOC related enhancements within MSP. This position also coordinates and implements process improvement initiatives and all department training.

Responsibilities:

• Participates in and leads meetings and conference calls with new clients, as well as existing clients with interest in new HELOC, Consumer, or Construction products
• Participates in and leads conference calls with Internal departments and Black Knight Analysts to resolve data and processing challenges related to on-boarding ad portfolio transfers
• Works with HELOC Management to implement and maintain programs, strategies, procedures, and policies
• Identifies and reports on trends in the operations and reports escalated issues to Management
• Coordinates and performs intensive pre/post-boarding quality control testing on all HELOC products while keeping the staff focused on goals and completion dates
• Reviews all new client HELOC product documents to determine serviceability
• Analyzes, identifies, measures, and resolves potential issues with incoming client’s data files
• Conducts HELOC reporting and analysis on quality testing results as well as agent inputs
• Works with Implementations, New Loans, and Conversion areas to ensure data integrity trends are addressed prior to loans boarding
• Receives and reviews MSP enhancements for HELOC and implement all changes as necessary; reviews new IP enhancements and determine applicability for the staff and processes
• Creates, improves upon, and maintains Portfolio Transfer Checklists that are utilized by the staff to guide the process and also evidence the work performed.
• Constantly identifies portfolio risk data integrity items and assists in implementing control mechanisms
• Assists department Supervisor in day-to-day direction of staff and workflow process
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• Bachelor’s Degree or equivalent experience
• 5+ years of servicing experience
• Advanced knowledge of HELOC processing within the Black Knight servicing platform
• Knowledge on Black Knight transaction layouts and testing
• Excellent project management proficiency
• Excellent analytical and math abilities
• Strong proficiency in all Microsoft applications
• Strong leadership and communication skills