Account Executive

About The Position:

Sr. Account Executives (Sr. AE’s) are responsible for building relationships with existing clients and driving upsells via marketing consultations performed via phone/video. Sr. AE’s work closely with prospective clients to identify marketing opportunities and then match them with the best level of service that will meet each client’s needs. Sr. AE’s also work closely with service delivery teams to ensure services are delivered in a timely manner and meet client expectations.

Responsibilities:

• Prospects existing clients over the phone, and performs daily marketing consultations via Video to achieve monthly upsell sales targets.
• Drives upsell revenue opportunities by identifying marketing opportunities for each client and then matches those opportunities with the best level of service required to meet each client’s needs.
• Qualify leads driven from marketing efforts directed at existing clients and sets appointments for online demonstrations to qualified decision makers.
• Demonstrate a high level of knowledge of digital marketing.
• Maintains and manages a portfolio of clients and develops strong relationships with each client.
• Address client concerns and ensure the resolution of issues in a timely manner, with hand-off to appropriate internal staff and/or follow-up when appropriate.
• Proactively identifies ‘at risk’ customers and escalates these customers to the appropriate department to ensure they are retained as customers.
• Ensure customers are proficient in using services by identifying user needs and providing consultative services and directing those to training or coaching resources when appropriate.
• Field all account and product related direct calls from clients, as well as transferred calls from the Customer Support team for issues and requests that require immediate assistance.
• Monitors for competitors, including pricing and services.
• Required to meet weekly, monthly and annual productivity and sales metrics.
• Attends weekly meetings and provides updates, suggestions and/or optimizations to improve client performance and increase incremental revenues for the company.

Requirements:

• 1 Years+ Sales experience full sale cycle experience, prospecting, generating proposals, closing and carrying a sales quota.
• Experience with outbound cold calling and performing phone/video sales presentations.
• Communication Skills: Excellent, professional written and verbal communication skills.
• Ability to multitask and stay highly organized.
• Strong organizational and analytical skills.
• Energy, hustle, and appetite for growth and responsibility.
• Detail oriented and self-motivated.
• BS or BA preferred or equivalent work experience.

Benefits:

• Base Salary + Uncapped Commission Structure
• Health, Dental, and Vision Benefits
• Group life and AD&D
• LTD and STD
• Employee Assistance Program
• 401K Plan
• 3 weeks paid time-off and Paid Holidays
• Company sponsored events and outings
• Amazing company culture and environment

Education:

• Degree in Business or Communications is a plus

Compensation:

• $52,000 base, average with commission is a total of approx $85,000 annually.
• Top-performing reps consistently make $120,000 annually in total compensation.
• Commissions are paid monthly.