Front of House Manager, Auditorium Theatre
Position Title: Front of House Manager, Auditorium Theatre
Category: Administrative
Position Number: A99736
Posting Number: S0001188
Location: Chicago
Open Date: 07/19/2024
Close Date: Open Until Filled? Yes
Job Type: Full-Time
Position Summary: The Auditorium Theatre, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium Theatre. The Front of House Manager is responsible for managing all Front of House operations and the Historic Landmark Tour operations. This role will ensure a high caliber guest experience for all Theatre guests, will address, document, and resolve all guest concerns and emergency situations, and will manage, mentor, and support the Front of House team. This position supervises up to 75+ part-time staff per season. This is a full-time, at-will, exempt position located in Chicago. Salary range: $55-65k annually.
Knowledge, Skills and Abilities Required:
- Knowledge and 8+ years of experience with front of house operations and practices within a large Theatre environment
- Solid working knowledge of Tessitura, AXS, and Ticketmaster ticketing software
- Supervision and management of large diverse staff
- Available to work a flexible schedule, including evening, weekend, and Holiday hours
- Proven team building skills
- Excellent verbal and written communication skills
- Solid organizational skills
- Highly computer literate
- Independent problem solving and multitasking skills in a fast-paced, high energy, artistic environment
- Strong spirit of optimism and collaboration
- Active commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)
Years of Experience Required: 8-10
Required Education: Bachelor's Degree
Minimum Qualifications: See knowledge skills and abilities above.
Essential Job Functions:
- Deliver the highest caliber of guest services during all events and functions within the Theatre
- Be present for all Theatre events to ensure proper event prep, consistent staff performance, and efficient guest service oriented operations
- Responsible for a safe and efficient in-gress and e-gress
- Coordinate start of show, intermissions, and other necessary event requirements with the Production Team
- Schedule, train, and manage Front of House staff, including Assistant Managers, Ushers, internal Security Staff and 3rd party Security Staff, EMT, Doormen, Tour Guides, and Volunteers
- Manage, update, and expand Backstage Tour program to ensure a revenue generating operation
- Respond to escalated emergencies or guest related issues/concerns in a timely manner
- Handle all ADA requests and accommodations
- Collaborate with the Box Office Manager, Food & Beverage Manager and Production Managers on a consistent basis
- Handle all event related documentation i.e. Incident, emergency, employee, security, and house flash reports
Percentage Of Time: 50%
- Scout staff to ensure appropriate staffing pool
- Provide pertinent event information to staff for events and functions during pre-event meetings and/or electronically
- Develop and implement new creative concepts in operations, policies and procedures
- Plan, manage and staff all pre and post VIP functions
- Participate in client walk-throughs, provide recommendations for best operations, and assist in creating event budgets
Percentage Of Time: 30%
- Facilitate accurate payroll processing for staff and timely resolution of related issues
- Work with General Manager regarding employee matters and resolutions
- Maintain and develop relationships with local tourism organizations, hotels, and other related companies
Percentage Of Time: 10%
- Create, update, and maintain all Front of House operation manuals and SOPs
- Conduct drills/trainings for staff under the emergency response and safety plan
- Maintain FOH Supply Inventories and Equipment (ticket scanners, radios, uniforms, etc)
Posting Specific Questions: Required fields are indicated with an asterisk (*).
- * Do you have experience supervising and managing a large and diverse staff of full time and part time employees?
- Yes
- No
- * Do you have knowledge and experience with front of house operations and practices within a large theatre environment?
- Yes
- No
- * What are your salary expectations? Please provide a range.
(Open Ended Question)
- * Do you have an earned Bachelor's degree?
- Yes
- No