IT Field Technician

Job ID - 461915
Title - IT Field Technician
Location - Denver, Colorado (Onsite only)
Client - Thales
Experience - 2 to 5 years
Job Description:
Mandatory Skills:

• 2 - 5 or more years of experience in the IT industry.
• 2 - 5 or more years of experience with Windows 7 and 10 OS, PC re-imaging.
• 2 - 5 or more years of experience with PC and laptop hardware.
• Certification in A+ / Certification in Server + or Network+ / MCP, MCSA, MCSE.
• Able to translate and communicate technical information to stakeholders.
• Demonstrable experience with independent customer relationship management, customer service, and satisfaction.
• Excellent verbal and written communication skills with the ability to communicate effectively across different levels of organizations.
• Must have a valid State Driver's License and a clean driving record.
• Very strong presentation skills

• Responsible for all remote and on-site preventative and restorative maintenance across the islands.
• Travel to customer locations within prescribed time to troubleshoot, repair, and/or escalate issues
• Lead internal and external stakeholder communications on routine activities while ensuring proper and ongoing progress on the issues.
• Manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict.
• Will have intermediate to advanced knowledge of ticket-based tracking system.
• Will use CRM software to track tickets consistently and accurately.
• Intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers.
• Knowledge of concepts around hosted solutions.
• Knowledge of Windows applications as well as PC reimaging experience.
• Perform hardware maintenance.
• Troubleshoot problems and escalate when necessary to deliver solutions that satisfy customer or internal requirements.
• Learn and understand technical products and solutions and can disassemble certain products for parts replacement.
• Manage and deliver SLA commitments and expectations to customers.
• Work with operations engineers, sales, and system administrator.
• Identify and mitigate risks that may have potential impact to all services delivered.
• Perform predictive and preventive maintenance testing on a timely basis.
• Take ownership to incidents such as equipment failures.
• Responsible for managing / maintaining inventory of consumables including paper and toner products.
• Oversee a wide range of activities in separate environments including production and UAT including, but not limited to deployment, testing, and basic training.
• Ability to work occasional nights and weekends as required.
• Travel of up to70% within the state of Colorado - typically one day trips, but some overnights required.
• Must be able to stand for extended periods and be able to lift to 50 pounds.
• Team-player, able to handle a fast-paced business environment and work collaboratively under tight deadlines, punctual, able to work with little supervision, self-disciplined with strong analytical and decision-making skills.