Senior Business Systems Manager

We're hiring a Senior Business Systems Manager reporting to the VP of Business IT, Wholesale. Successful candidates are hands-on technologists with high business acumen; experience in recognizing business needs, designing, developing and launching technology solutions. Activities include gathering and compiling user requirements, developing and analyzing data in support of business cases, projects and systems requirements, in addition to, delivering support, guidance and software configurations to ensure efficient and effective utilization of software programs.

This position is based in Waltham, MA office.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of "Energy" You Bring

• Excellent interpersonal skills in areas such as teamwork and facilitation.
• Strong written, verbal communication and presentation skills.
• Strong management skills.

"Gauges" of Responsibility

Management

• Oversees a team responsible for gathering business requirements and conducting needs assessments.
• Ensures team activities in IT solutions that support business objectives.
• Reviews specifications, statements of work, project plans prior to kick off.

Project Management

• Defines project scope, deliverables, timelines and resources that support business goals in collaboration with senior management and stakeholders.
• Manages and tracks the status of requirements throughout the project lifecycle; enforces and redefines as necessary, communicates changes to project team and stakeholders.

System Analysis, Development & Support

• Configures scripts, applications and workflows to create new or enhance functionality.
• Collaborates in the design, development and deployment of applications and enhancements.
• Works with peers, clients and 3rd parties in resolving software problems.
• Provides end-user support, release/upgrade management, testing, and user training.
• Creates user documentation, data interface design, data migration and reconciliation.
• Provides orientation and training to end users for all modified and new systems.

Business Analysis

• This position will focus on the role and the adoption and support of new technologies at Global.
• Reviews and analyzes the effectiveness and efficiency of existing systems and business processes.
• Ensures all system control processes are followed and compliant with corporate policies.
• Supports solution design sessions to enhance business processes and operations.
• Creates process models, specifications, diagrams and charts to translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.

Fuel" for You

• Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
• Health + Wellness - Medical, Dental, Vision and Life Insurance. Along with additional wellness support.
• The Road Ahead - We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
• Give Back! We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time-off to you to help an organization of your choice.

The GPS of our Interview Process

• First thing first, if you're interested in the role, please apply.
• A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you.
• We conduct "in-person" (ZOOM) interviews and provide additional interview information or other items needed at that time.

QUALIFICATIONS

• 10+ years' managing and supporting an ETRM system. (Examples: RightAngle, Endur, Allegro)
• 5+ years' experience with coordinating and overseeing client deliverable products, including functional and/or technical specification and authoring documents and briefings.
• A forward-looking, run to the work, problems are opportunities mentality.
• Demonstrable knowledge of relational databases such as SQL and Oracle.
• Outstanding customer service & communication skills.
• Minimum 5 years working in a company with greater than 500 employees.
• Experience with IT Audit/Sarbanes-Oxley/Cyber Security compliance, a plus.

Education Requirement

• Required: Bachelor's Degree from an accredited College or University.
• Preferred: Certifications in one or more of the following disciplines: ITIL, Six Sigma, Project Management, Business Analysis, Application or Infrastructure Design, Development, Administration or Support.

Research shows that many, especially women and marginalized people, are hesitant to apply for jobs if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.