This job was posted by : For more information, please see: over three decades, Northwest Exterminating (an Anticimex company) has experienced success and growth in providing pest control services to our friends, families, neighbors, and business partners. Join us and grow your career in pest control with one of Arizonas leading pest control companies offering competitive employee benefits and growth opportunities.Compensation:Competitive hourly wages: with Training wage of \$18.50/hr. for first 90 days, with raise to \$19.50/hr. after 90 days (depending on experience, performance, and other factors).Position participates in quarterly collection bonus program.Benefits:Health and Well-being:Cigna medical insurance plan options to fit your individual needs including HMO, PPO, and HSAPrescription drug programDental & Vision plansFlexible Spending Accounts (FSA) for medical and childcare expensesFinancial Security:Competitive compensation401(k) savings plans (traditional and Roth)Company-paid life insurance (with options to buy up)Company-paid short-term disabilityAccident, critical illness, long-term disability, and hospital indemnity insurance optionsWork/Life Balance:Stable, year-round employmentPaid training and in-depth orientationPaid time offPaid holidaysRecognition programs, prizes, giveaways, and advancement opportunitiesResponsibilities:Create Construction Pay Applications (Form G702/G703) for Builder CustomersReview, Reconcile, and revise Builder accounts as neededCall and Contact customers to inform them of outstanding delinquency, determine reason for outstanding debt, encourage on-time payments, and process credit card payment or set up payment plans as neededReceive inbound calls to assist in resolving billing, scheduling, or routing to appropriate department.Manage, identify, and resolve discrepanciesIdentify and Locate accounts with overdue paymentsMaintain customer note record regarding contact, contact attempt, and information exchange with customers as needed.Process customer payments, account adjustments and customer refunds where appropriateReview records for accuracy and handle disputes to make sure that account information is entered and maintained appropriatelyPerform other related duties as assignedRequired Knowledge, Skills, and Abilities:A Positive AttitudeCustomer Service ExperienceExcellent customer service skillsStrong Professional verbal and written communicationExcellent organizational skills and attention to detail.The ability to prioritize issues and respond accordinglyProficient in Microsoft Office Suite or similar softwareKnowledge of spreadsheets and accounting softwarePreferred Knowledge, Skills, and Abilities:Fluent / Bilingual in SpanishCollections experienceAbout Us:Be Proud to call us your EmployerOur exceptional customer service is a core Anticimex tradition, building on a long-standing history that has always valued personal interaction between us and our clients. We strive to understand the needs of our customers and adapt to them accordingly.Northwest Exterminating is a Value-Driven CompanyWe are a value-driven company with a strong entrepreneurial spirit that guides our pest control services. Our core values include Integrity, Respect, Excellence in our Service, and Accountability.We Value Our Team MembersWe value every team member, and without them, our customers would not receive the level of service they deserve. Grow with our company, where we provide employees with all the tools to succeed and advance their careers.Anticimex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gende r, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Job Type: Full-timePay: From \$18.50 per hourBenefits:401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceAbility t