Senior Product Manager

Our mission is to protect life

We’re on a mission to make the world a safer place by solving big problems and addressing the public safety challenges of our time. From our company's inception, building the TASER device, to a full suite of hardware and software solutions, we are focused on providing Public Safety customers with state-of-the-art devices and services they need to successfully serve and protect our communities. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can spend more time building relationships and serving in their communities. We’ll put video at the heart of police records, so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

Your Impact

You aren’t like everybody else. You aim a little higher. You reach a little further. Your experience is much broader than just a previous career or a few past jobs. You've been listening, learning, and paying attention to recent events, which have demonstrated to you why building world-class technology for Public Safety is so important. You do more because it matters to you. And when it comes to looking for that next opportunity, you want to do work that matters to others.

At Axon, we have set out a moonshot goal to reduce gun-related deaths between the police and the public by 50% in 10 years. We believe Virtual Reality training is a key component in delivering on this goal by helping officers build a more robust skill set in de-escalation and decision-making for the variety of situations they will encounter in their careers. As a result, we are seeing a pivotal change in how training is conducted within public safety. Agencies are recognizing that current approaches to training are inefficient and costly. We seek to revolutionize and redefine how training is performed using virtual and augmented reality technologies. The demand and interest in this training are growing rapidly, and we are looking for a dedicated and proven Senior Product Manager to join our Virtual Reality team.

To deliver on this goal, there are two key components: delivering meaningful VR applications and training content that drive changes in outcomes and behaviors, and providing VR hardware that enables the desired software experiences and offers a more true-to-life training experience. In this role, you will be a part of the Axon VR hardware team, responsible for Axon VR’s Core Hardware Experience. This encompasses the infrastructure and ongoing management tasks or items that help ensure our VR system is ready to use whenever agencies need it. This ranges from our Out-of-Box Experience (OOBE) to device setup, storage, charging, connectivity, maintenance, and updates.

We envision a world where Axon training solutions are easier to set up and manage than industry alternatives, with intuitive solutions for charging, updating, and organizing. Agencies should not need to hire entire departments to manage their VR program. Trainers and training time are limited, so transition efficiency is important. Agencies should be able to get users in and out of a scenario quickly and move to the next person without hassle. As we add additional peripherals to our portfolio, we need to ensure they are easy to manage and do not add too much complexity. On top of that, we want Axon VR Training to deliver a premium and reliable experience, across packaging, device setup, charging, pairing, and use in training.

You will also be responsible for partnering with others within the organization to define a data connectivity strategy for VR, focused on ensuring agencies have the best possible and most consistent experience when using our training offering. We firmly believe that VR training should be accessible anywhere, at any time. The challenge is that internet bandwidth and network infrastructure can vary from agency to agency, and precinct to precinct, at times providing a diminished experience.

We expect this to be a very competitive market, which means we have to innovate as a team. You should be open to researching and solving completely new technology challenges that nobody has solved before. You will join an interdisciplinary team that is tackling the biggest challenges in public safety training head-on, including immersive VR-based empathy and de-escalation training to help officers engage with the communities they serve with greater awareness and safety. As we seek to revolutionize how training is implemented within public safety, we want you to join us!

What you’ll do

Location: Scottsdale, AZ or Seattle, WA
Reports to: Sr. Director of VR Operations, Hardware, & Labs

• Responsible for the Virtual Reality Hardware CX, including strategy, planning, requirements, and execution of various initiatives that improve the approachability, adoption, and ongoing satisfaction of our hardware products. As part of this, you will partner with counterparts focused on the software platform to develop an overall and synergistic VR CX strategy.
• Partner across Axon to build out a connectivity strategy so that as Axon builds out connected features such as multi-officer training or AI-powered training scenarios, customers have a consistent and reliable experience. This involves taking into consideration local WI-FI, LTE/5G, and satellite connectivity options. Also factoring in where Professional Services can help support.
• Engage with customers to understand challenges with managing VR hardware, partnering with internal/external teams to develop and deploy solutions that ensure VR hardware is always organized, charged, and ready to be used whenever the moment calls.
• Develop strategy to improve the hardware unboxing experience, ensuring that when customers receive their VR hardware, they can start using the solution almost immediately, without requiring extensive technical knowledge or professional services. This involves taking into consideration how we configure, package, and ship our hardware to customers.
• Work with strategic partners to evaluate, negotiate, and source third-party hardware, while partnering with legal, supply chain, and finance teams.

What you bring

• 6+ years of Product Management experience, ideally designing and shipping hardware products.
• Ability to generate hardware vision and strategy based on interaction with customers and insights into the market.
• Ability to work independently and own the entire hardware integration flow, which includes researching, procurement, integration, testing, issue support, and working with providers to find solutions.
• Experience working in a technical environment with a broad, cross-functional team to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones.
• Flexibility to travel domestically and internationally when necessary (up to 10%).

Benefits that benefit you

• Competitive salary and 401K with employer match.
• Discretionary paid time off.
• Robust parental leave policy.
• An award-winning office/working environment.
• Ride along with real police officers in real-life situations, see them use technology, get inspired.
• And more...

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 148,000 in the lowest geographic market and USD 222,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially, and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit .