General Manager Coffeehouse

POSITION: General Manager

LOCATION: Ann Arbor - University of Michigan Student Union

WEBSITE: SweetwatersCafe.com

ABOUT Sweetwaters Coffee & Tea

Our mission in every Sweetwaters cafe is to Make Our Guest’s Day. How do we do this? We have a company culture and team of people that love what they do every day! Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 31 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe.

Sweetwaters Coffee & Tea is a strong coffeehouse brand and a dynamic woman-owned company that is growing. We are based in Ann Arbor and focused on providing globally inspired beverages and an excellent customer experience. We currently have over 30 locations and continue to grow across the nation.

OUR PURPOSE

To bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes.

We are driven to:

1. Communicate to build strong relationships.
2. Create a contagiously fun environment for staff & guests.
3. Be passionate about seriously great drinks, foods & service.
4. Pursue profits as a measure of success & path for growth.

POSITION DESCRIPTION

Our ideal candidate will oversee operations and management of a corporate Sweetwaters Coffee & Tea cafe that fosters a fun environment and generates bottom line profits. Be ready to handle high volume and dynamic and youthful staff & guests.

RESPONSIBILITIES

1. Manage and lead cafes to excel in service, quality, and profit goals.
2. Maintain and implement quality standards in all beverages, food products, operations, and guest service.
3. Hire, train, schedule, supervise, and coordinate the work of 35 plus team members ages 17 and older.
4. Manage and actively participate in marketing for the cafes including creating events, managing social media, and leading local store marketing.
5. Manage finances including cost percentages, budget, and payroll.
6. Manage inventory and ordering.
7. Develop initiatives to build sales, profitability, and guest counts.
8. Foster teamwork, continually initiate team building opportunities, and provide a positive, goal-oriented work environment.
9. Ensure the aesthetics of the cafés deliver a premium atmosphere to guests.
10. Adhere to all health department, OSHA, and ADA regulations.
11. Perform other duties as assigned.

REQUIREMENTS

1. Bachelor’s degree or equivalent.
2. Hospitality experience.
3. Proficient in Microsoft Office (Word and Excel).
4. Ability to multitask and work under pressure.
5. Strong analytical and organizational skills and the ability to identify and implement improvement strategies with positive business results.
6. Ability to set expectations, measure effectiveness, enforce quality standards, and meet commitments.
7. Ability to work both independently and as part of a team.
8. Ability to lead and coach others – possesses a passion for training and leading by example.
9. Excellent communication and people skills.
10. Ability to work a flexible schedule including some evenings and weekends.
11. A strong work ethic and a positive, fun attitude about work and life. Loves to laugh and create a positive team environment.
12. Servsafe certified.

SKILLS

1. Excellent communication skills, both verbal and written.
2. Knowledge of basic food service practices, protocols, and procedures.
3. Strong interpersonal skills to effectively communicate with staff, co-workers, general public, and management.
4. Knowledge of how to read and use P&L statements to optimize operations.
5. Impeccable service standards and attention to detail.
6. Strong organizational and efficiency skills.
7. Ability to work in a multi-ethnic/multi-cultural environment.
8. Actively promote a positive and productive work environment.
9. A sense of humor with an easy-going yet driven personality.

HOURS REQUIRED

Full time

Sweetwaters offers a competitive salary, health insurance plan, paid sick and vacation days, direct deposit, and much more!

Submission for consideration:

Provide your resume and cover letter noting your available start date, requested salary, and LinkedIn.

We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.