LIFE COACHJamestown, NY ( TypeFull-timeDescriptionPosition Data:Title: Life CoachGrade: E7A Exempt Non-Exempt XReports to: Center DirectorBasic Function or Position Summary:Assist families and individuals toward economic and social self-sufficiency through goal development, individualized support and links to community resources.Hours per week 35: Monday - Friday 8:30am to 4:30pm. Salary $19.32/hourlySecurity Clearance:Lv. 6 V, A, C, RRequirementsPosition Responsibilities and Specific Duties:Coordination and integration of services across all internal and external service providers involved in the customer’s life plans or Family Development PlanIncorporate integrated service delivery model while promoting a healthy self-relianceMaintain awareness of community resources; make appropriate referrals as needed with follow-upRegularly assess, monitor, and report customer progress toward individual goal and outcome achievement along with the continuumsConducts contract specific required screenings and assessmentsAdministration of Family Scales/Matrix assessments and reassessmentsProvides educational and supportive home learning visitsDelivers Life Skills Training within the home environment and group settingsOperate from a strength-based model implementing the Family Development philosophyAttend customer agency and service orientations and community events with customersWork with families to promote parent involvement in their children’s education to support academic successPromote asset-based thinking, including Financial Social Work model though development and implementation of a personal spending planMaintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete and accurateEnter all customers into the CAPTAIN and other required data systems.Maintain knowledge and complies with regulations, policies, and proceduresMaintains confidentiality and complies with the code of ethics.Maintains a high level of customer serviceMaintains the condition and appearance of COI facilities and partner facilitiesMaintains the safety and security of COI facilitiesMaintains on-going training logs and fulfills all training requirements per applicable regulations.Participates in the larger team of the agency through committee structures, planning, policy development, and volunteerismServes as Receptionist backup on a limited basis.Providing support in classroom for ratio if necessaryAttends appropriate in-services/trainings and attend all required meetingsJob performance incorporates integrated service delivery model while promoting self-sufficiency.Promotes agency missionOther duties as assigned by supervisorKey Working Relationships:A. Internal: All Service Managers, Coordinators, and StaffB. External: Community Partners, Service Agencies, and CustomersSupervisory Scope:A. Number of staff supervised: 0B. Titles supervised: NoneOrganizational Responsibilities:Data collection & reporting as requiredParticipation in COI strategic planning, community needs assessment process, and CQIAdheres to all policies and proceduresParticipates in organizational committee structures as appropriateParticipates in organizational and divisional management systemsKnowledge, Skills Required:Associate’s Degree in Human Services or Applied Science required, Bachelor’s Degree preferredExperience in Case Management, 2 years required.Strong interpersonal, communication, engagement, and customer relations skills.Strong computer skills, including word processing, data entry, and spreadsheet in a windows environmentGoal oriented.Ability to develop and maintain positive relationships with people from various backgroundsBilingual (Spanish) preferred.Strong teaming skillsContinuous professional development expectedSpecial Requirements:Ability to lift up to 50 pounds with or without reasonable accommodationValid Driver’s license and reliable transportationAbility to travel throughout the countyAbility to obtain and maintain initial health physical and TB test.Flexible in work scheduleMandated reporterMust be able to provide consistent even tempered customer service at all timesObtain Financial Social Work (FSW) training within 6 months of employmentCompletes all OCFS requirements.Works compassionately with a diverse population.Experience navigating community programs.