Reservations & Revenue Manager

Job Summary

• Process and handle transient reservations and employee reservation requests by inputting data into the reservations system.

• Interview, train, coach and manage Langham Service Specialist for the efficient operation of the department. Monitor performance and give feedback according to established standards.

• Oversee preparation and sending confirmation notices.

• Oversee input and download of GDS and Central Reservations System reservations into the Property Management System.

• Prepare employee schedules in accordance with demand and telephone system reports.

• Assist in the capacity of reservationist when needed.

• Initiate and prepare reports such as denials and telephone switch activity.

• Maintain an open line of communication between guests, employees and management.

• Produce the daily pick up report.

• Produce the Sales Strategy Analysis report.

• Deploy strategy and pricing decisions after reviewing any questionable dates with DORM.

• Assist DORM in managing inventory in all points of sale (Booking Engine, Voice, Channel Connect and GDS).

• Manage day to day maintenance of IDeaS, Opera & Synxis (when optimizations are missed, liaise with IT and others to resolve the issue(s)).

• Deploy iDeas overrides as directed by DORM when needed.

• Assist to prepare weekly ROME Meeting, present any slides delegated by DORM.

• Prepare weekly Channel Production Report and Top Ten Producers Report.

• Update monthly Expedia TravelAds Updates as directed by the DORM.

• Prepare revenue per square meter report.

• Update the BI Portal with monthly information.

• Prepare monthly ACD and Call Conversion report and distribute to DORM.

• Load rates, rate plans, promo codes and build profiles as necessary.

• Assist Dir. of BT&L Sales in loading partnership, volume corporate and Optimum rates in Opera & Synxis.

• Assist DORM in liaising with OTA partners to set up promotions and offers.

• Complete periodic systems audits to ensure accuracy of information on booking channels.

Groups

• Create and amend all group files as necessary.

• Input rooming lists into the Property Management System.

• Advise convention service managers of cut-offs and release blocks appropriately.

• Advise convention service managers of current pick-ups.

• Attend Pre-Cons with pick-up information and rooming list.

• Proactively inform the DORM of group fall-offs and additional room needs.

• Audit all tentative sales files and catering banquet event orders for space and food & beverage yields. Also audit existing files to ensure that space held in function diary matches space delineated in contract.

• Assign space as determined by group agenda.

• Enter exact programs with corresponding revenues so that the function diary exactly reflects the group activities and revenue potential.

• Trace cut off dates for definite agendas as determined by contract and coordinate with Sales/Convention manager to enter these agendas.

• Oversee the management of group block activity. Ensure that group cut-off dates, rooming lists, block activity (i.e. pickup, wash etc) are managed.

• Prepare the monthly group selling guidelines; update Group Minimum Available Rate (MAR) on iDeaS, as directed.

• Prepare Group Attrition report for Finance Dept. as needed.

• Market Share Growth against the Competitive Set.

• An Effective Revenue Optimization Meeting.

• Adherence to LHG Corporate pricing and tracking policies.

• An upselling Culture across Reservations and Front Office.

SALARY RANGE: $73,000 - $75,000 PER YEAR

Requirement

• Requires sufficient mobility to access all areas of the hotel as well as competitor hotels and major customer offices.

• Requires sufficient physical strength and dexterity to demonstrate skills associated with direct customer interaction and the handling of administrative detail.

• Requires the ability to clearly speak and correspond in writing with employees, vendors, business associates and customers.

• Repetitive motion of hands, wrists and fingers as relates to the use of a computer keyboard.

• The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• The ability to enter rooming lists accurately and efficiently.

• Must be able to coordinate and communicate effectively on all levels of the organization.

• Skill in effective delegation.

• Confident and able to perform well under pressure.

• Leadership, the able to convince others of business ideas based on logical data based facts.

• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

• Ability to access, read and accurately input information using a moderately complex computer system to include software such as Excel, and Microsoft Word.

• Ability to make accurate mathematical calculations using a calculator.

• Ability to communicate effectively both orally and in written form.

• Ability to sit and work in confined spaces for long periods of time.

• Flexibility to work mornings, evenings, weekends and Holidays due to business levels. Business, Sales and Marketing or Hotel Management college degree preferred.

Terms of employment

Full time