Senior Desktop Engineer

Senior Desktop Engineer
Chicago (loop) or Dallas – onsite 3 days, work from home 2 days

Summary
This is a newly created role to support our company's scaling efforts. It's critical we have the right person to establish best practices for Desktop and End User Computing Engineering, to allow us to grow with minimal pains of end user computing. You'll be owning and supporting the engineering around desktops, desktop applications, endpoint devices, endpoint platforms and security tools. This is an enterprise environment, with a fairly new team, where you'll have ample opportunity to make an impact.

What you'lll be doing

• Be a thoughtful leader in end user experience space; continuously improve user end user experiences through OS and application optimizations, automation, and streamlined processes
• Design and implement unified endpoint management solutions for Windows, Citrix, Macs, and mobile devices using Microsoft Endpoint Manager (MECM, Intune, Autopilot, JAMF)
• Manage desktop policies and configurations through Active Directory, Group Policy (GPO), and Azure Active Directory, and M365 (Intune)
• Apply modern configuration management practices to endpoint management
• Create and manage the desktop operating system build process (MDT, Autopilot)
• Package software applications for automated deployments using varies methods
• Manage the M365 environment for managing and deploying software
• Work with Security teams on compliance metrics and standards of endpoints
• Proactively monitor and measure endpoint performance to detect trends and catch problems before users are impacted
• Provide 3rd level endpoint support
• Collect, report on endpoint metrics, and build dashboards to display information
• Automate processes using Powershell
• Perform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom)
• Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as needed
• Maintain "SOE's” (Start Of Employment) and "EOE's” (End Of Employment) of user accounts and endpoints
• Other duties as assigned

Skills we're seeking

• 5+ years of experience with Desktop Engineering and/or Systems Engineering in Windows environments
• Strong experience with SCCM and/or MECM
  • MECM experience preferred given that's what we're using now
• Experience with deployments on Windows 10/11
• Must have Intune experience
• Must have at least some Azure experience

Nice to have experience:

• Experience with as many of the following as possible (we use these, but experience with all is NOT required): Microsoft Endpoint Manager, Endpoint Analytics, Windows Autopilot, Microsoft Graph, Azure Alerts and Monitoring.
• System Engineering/Integration experience with: Windows Server, Active Directory, Exchange, Office 365, MS Teams, Citrix, MacOS, iOS, Android
• Experience using scripting for automation with Powershell, or a similar tool
• Experience with information security frameworks such as device encryption, anti-virus tooling, digital certificates, security policies etc.

• Mobile device management experience
• Encryption (i.e. BitLocker) experience
• VPN client experience

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