Associate Director, IT Service - U.S. & Canada OperationsDepartment: IT - HelpdeskLocation: Carson, CASTART YOUR APPLICATION ( We AreDermalogica continues to lead the professional skincare industry with distribution in over 90 countries. Our entrepreneurial spirit, hands-on environment, and fast-paced culture encourage employees to be their best, bringing innovative solutions to reach the skincare professional and consumer. We are highly energetic, passionate, and results-oriented. You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.In 2015 Dermalogica was acquired by Unilever, one of the world-s largest and most successful consumer goods companies. While Dermalogica continues to operate as a stand-alone entrepreneurial business, we now have enviable access to cutting-edge capabilities and resources to help us win in our markets.The challenge is to build on the legacy of our brand, our experienced team, and our industry-leading education to deliver profitable growth. One of the key elements for our success, and critical for our growth, is bringing in the right people to join our team. We invite you to come and make a real difference and grow your career with the global leader in skincare.What You'll DoThe Associate Director of IT Service (AD)will lead and manage IT service operations (ITIL) across the United States and Canada. This role is pivotal in delivering reliable and high-performing IT services to support Dermalogica-s business operations. You will be responsible for overseeing key IT services, including data and voice networks, operating systems, cloud platforms, and communication tools, while driving strategic alignment with business goals. As a pivotal member of the IT team, the you will work closely with global IT leadership to develop, implement, and maintain a robust IT services portfolio that meets service level agreements (SLAs) and supports the company-s growth.With a primary focus on infrastructure management and service delivery, you will lead a technical team in road-mapping, budgeting, and planning efforts to maintain a secure, scalable, and high-performing IT environment. This role requires a strong understanding of ITIL processes to manage service operations effectively and resolve complex technical issues. Acting as a key liaison between business stakeholders, IT teams, and external vendors, you will ensure seamless communication and continuous improvement of IT services to enable operational excellence across all Dermalogica locations.Key Responsibilities:1. IT Service Management & Operations:Lead and manage IT services to support business operations in the US and Canada, ensuring high availability and performance.Develop and enforce IT policies, processes, and standards to ensure the stability, security, and scalability of Dermalogica-s IT environment.Manage internal and external support teams, ensuring seamless service delivery across desktop support, network administration, server management, and cloud services.Ensure the availability, continuity, and security of IT services across multiple sites, including offices, retail locations, and distribution centers.2. Cloud Infrastructure Oversight:Oversee the management of Dermalogica-s cloud infrastructure (e.g. Azure, AWS), ensuring robust, secure, and cost-effective solutions.Lead cloud migration and integration efforts, driving continuous improvement and optimization of cloud-based services.3. Incident & Problem Management:Monitor, identify, and resolve technical issues across all Dermalogica systems, reducing downtime and ensuring rapid incident response.Serve as a key escalation point for critical incidents and service outages, providing clear communication and resolution strategies.4. Vendor Management:Partner with external IT vendors to manage contracts, service-level agreements (SLAs), and performance.Negotiate and evaluate vendor solutions to ensure cost-effective and reliable services that align with business needs.5. Strategic Planning & Project Management:Collaborate with the Director of IT Services to align IT strategies with business objectives in the US and Canada.Contribute to long-term IT planning and budgeting, providing insights on technology investments and service improvements.Manage complex IT projects from concept through execution, ensuring timely delivery and successful implementation.6. Compliance & Security Management:Ensure all IT services comply with company policies, data protection regulations (e.g., GDPR, CCPA), and security protocols.Regularly assess IT risks and implement proactive measures to ensure business continuity.7. Team Leadership & Development:Lead and mentor a team of IT professionals, fostering a culture of collaboration, continuous learning, and accountability.Provide guidance, conduct performance reviews, and support the career growth of team members.What You'll BringKey Qualifications:Education:Bachelor-s degree in Information Technology, Computer Science, or related field.ITIL certification preferred.Experience:5+ years in IT service management, ideally in a multi-regional or retail environment.Proven track record of managing IT operations in the US and Canada is highly desirable.Technical Skills:Strong proficiency in IT infrastructure management (networking, server management) and end-user support.Support experience with ERP systems and Microsoft technologies.Ability to deploy and maintain automated agents for cloud-scale applications, providing monitoring of servers, databases, tools, and integration services.Key Skills and Abilities:Leadership:Demonstrated experience in managing teams and vendors, and leading IT service delivery across multiple locations.Communication:Excellent verbal and written communication skills, with the ability to interact with all levels of the organization.Experience in managing cross-functional stakeholders is essential.Problem-Solving:Strong analytical mindset and troubleshooting skills with the ability to lead major incident response and resolution efforts.Additional Requirements:Willingness and ability to travel between the US and Canada as needed.Flexibility to respond to urgent IT incidents outside regular hours.What We OfferCompetitive CompensationMedical, Dental, Vision InsurancePaid Time OffMonthly Product AllowancesAnnual Fitness Reimbursement401(k) plus company matchingLife/Accident/Disability insuranceWellness programsPaid family leaveDomestic partner benefitsEducation/training programsThrive in a hybrid work environment (3 days in office)The expected base salary for this position is $150,000-$170,000. The exact base salary is determined by various factors including experience, skills, education, and budget. This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.Ready to make a meaningful impact and advance your career with a global brand revolutionizing the skincare industry? Apply now and complete your online application. Rest assured, all applications will be thoughtfully reviewed, and our HR team will contact you if your skills align with the position.Dermalogica LLC, a Unilever Prestige Brand, embraces diversity, equity, and inclusion. We are committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better.START YOUR APPLICATION (