OVERVIEW:
The Donor Care Seasonal Temp provides high-quality customer service to donors in the Golden State Division by initiating and responding to questions and comments through phone calls and emails, by updating donor records and completing other documentation accordingly.
DUTIES AND RESPONSIBILITIES:
- Update donor records with information coming from various sources
- Assists with donor stewardship and personalized engagement
- Verify caseload donors' birthdays, coordinating personalized communication and ensuring timely outreach
- Adjust schedules, ensuring transparent communication with stakeholders and team members regarding any updates
- Manage donor care issues using various vendor platforms, including but not limited to Portfolio CRM, Classy, R360, and Paypoint
- Processes items from the Exception Queues
- Assists with the writing and preparing thank you notes, holiday cards, and other correspondence Provides additional support to the Development team during the Holiday Season or emergency fundraising campaigns
- Assist with donor events
- Other related duties as required
EDUCATION AND EXPERIENCE:
- High School diploma or equivalent (required)
- Experience as an Administrative Assistant (2 years preferred)
- Experience with Non-profit sectors (preferred)
- Experience with Microsoft programs
- Experience in data entry
SKILLS AND ABILITIES:
- High level of integrity and confidentiality
- Detail oriented
- Great communication skills
- Ability to multi-task
EQUIPMENT USED:
- Modern Office Equipment and Relevant Software
PHYSICAL REQUIREMENTS:
- Ability to lift up to 25 lbs. (usually file boxes)
ADA Statement:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.
Acknowledgment of Religious Purposes of The Salvation Army:
Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.
At-Will:
Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.
QualificationsEducation High School or Equivalent (required)
Experience Experience in data entry (preferred)
Experience with Microsoft programs (preferred)
Experience with Non-profit sectors (preferred)
2 years: Experience as an Administrative Assistant (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)