Company:
Great Wolf Lodge
Location: Williamsburg
Closing Date: 07/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Pay: $15 per hour
*Some locations offer a $1 pay differential for the Night Auditor role.
At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.
Join our Pack:
•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Essential Duties & Responsibilities
Welcomes guests by greeting, answering questions, responding to requests
Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
Establishes credit by verifying credit cards or obtaining cash
Directs guests to rooms by showing location on resort map
Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
Maintains records by entering room and guest account data
Collects revenue by entering services and charges, computing bills, obtaining payment
Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
Secures guest's valuables by processing lost and found to the housekeeping department
Prints appropriate reports and distributes to management
Prints or emails express check out folios to be distributed by security to departures
Completes Manager on Duty training
Assists accounting in the completion of researching any out of balance amounts each night
Batches credit cards and gift cards, researches variance each night
Ensures operating systems (Micros and OPERA) balance each night
Researches any balances in PI accounts nightly and checks them in and out each night
Organizes credit card receipts by type nightly
Basic Qualifications & Skills
High School Diploma (or equivalent education/experience)
Strong basic math skills (addition, subtraction, division, multiplication)
Must be flexible regarding schedule, based on business demands
Previous experience demonstrating strong customer service
Successful completions of a criminal background check and drug screen
Desired Qualifications & Skills
Previous OPERA experience
Previous experience balancing financial transactions
Ability to multi-task and prioritize a variety of tasks with minimal direction
Proven teamwork skills
Enthusiastic and energetic
Excellent communication skills
Physical Requirements
Ability to lift up to 20 lbs.
Able to sit and/or stand for long periods of time
Application Instructions:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
*Some locations offer a $1 pay differential for the Night Auditor role.
At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.
Join our Pack:
•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Essential Duties & Responsibilities
Welcomes guests by greeting, answering questions, responding to requests
Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
Establishes credit by verifying credit cards or obtaining cash
Directs guests to rooms by showing location on resort map
Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
Maintains records by entering room and guest account data
Collects revenue by entering services and charges, computing bills, obtaining payment
Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
Secures guest's valuables by processing lost and found to the housekeeping department
Prints appropriate reports and distributes to management
Prints or emails express check out folios to be distributed by security to departures
Completes Manager on Duty training
Assists accounting in the completion of researching any out of balance amounts each night
Batches credit cards and gift cards, researches variance each night
Ensures operating systems (Micros and OPERA) balance each night
Researches any balances in PI accounts nightly and checks them in and out each night
Organizes credit card receipts by type nightly
Basic Qualifications & Skills
High School Diploma (or equivalent education/experience)
Strong basic math skills (addition, subtraction, division, multiplication)
Must be flexible regarding schedule, based on business demands
Previous experience demonstrating strong customer service
Successful completions of a criminal background check and drug screen
Desired Qualifications & Skills
Previous OPERA experience
Previous experience balancing financial transactions
Ability to multi-task and prioritize a variety of tasks with minimal direction
Proven teamwork skills
Enthusiastic and energetic
Excellent communication skills
Physical Requirements
Ability to lift up to 20 lbs.
Able to sit and/or stand for long periods of time
Application Instructions:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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Great Wolf Lodge