Company:
athenahealth
Location: Boston
Closing Date: 29/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Requirements
About athenahealth
Here's our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India - plus numerous remote employees - all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out - but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary
We are seeking a dynamic and experienced Microsoft and Applications Trainer to join our team. The ideal candidate will be responsible for designing, delivering, and evaluating training programs that enhance the adoption and effective use of Microsoft 365 and other productivity tools within our organization. This role is crucial in driving productivity and ensuring employees are proficient in utilizing the tools available to them.
Job Responsibilities
- Conduct needs assessments to identify training requirements and tailor programs to meet the specific needs of different departments.
- Develop and deliver comprehensive training programs on Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and other relevant applications.
- Create and resource engaging training materials, including manuals, guides, e-learning modules, and video tutorials.
- Facilitate in-person and virtual training sessions, workshops
- Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
- Provide ongoing support and troubleshooting assistance to employees to ensure continuous improvement in tool usage.
- Collaborate with IT and other departments to stay updated on new software features and updates.
- Develop and maintain employee adoption strategies, identifying areas of opportunity, highlighting best practices, and documenting both
- Including but not limited to:
- MS Champions program
- SharePoint site
- Develop strategy for keeping up to date on Microsoft roadmap
- Maintain user facing technical tips and tricks
- Develop and maintain technical and user facing documentation
- Establish relationships as a trusted advisor to help ensure the continued value of our Collaboration products and services
- Communicate effectively
- Collaborate, problem-solve, and/or strategize with team members on upcoming projects
- Prepare documentation and/or Training for employees and Service desk team based on needs assessments
- Find gaps and offers technical knowledge in business requirements for system functional specifications and adjusts new and existing systems, processes, and procedures to be more cost efficient.
- Certifications like, Microsoft Certified: Microsoft 365 Fundamentals, is a plus
- Proficiency in Microsoft software and services
- Experience in delivering training or workshops, preferably in a corporate or educational setting.
- Ability to explain complex concepts clearly and engagingly.
- Ability to address and troubleshoot issues that learners may encounter.
- Flexibility to adjust training methods to suit different learning styles and needs.
- Awareness of the latest developments in Microsoft technologies and industry trends.
- Practical experience using Microsoft technologies and providing support or training on these products.
Requirements
- Min 5 years' experience in application training or applicable experience with proven track record.
- Experience with Smartsheet highly preferred
- Experience with Project Management and associated tools like JIRA, Confluence, etc.
- Strong Microsoft O365 skills
- Familiarity with e-learning tools like Articulate, Captivate, etc
- Strong design, teaching, and collaboration skills to drive innovation and promote a culture of learning and development.
About athenahealth
Here's our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India - plus numerous remote employees - all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out - but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.
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