Business Systems Analyst/Salesforce Administrator

Business Systems Analyst IV Needed / Remote, $74k-$95k / Renowned Health & Fitness Platform

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A Bit About Us

Based in San Luis Obispo, CA, we are a remote-first wellness experience platform that allows clients to find and engage with fitness, beauty, and integrative health services.

Why join us?

• 100% Remote
• Competitive Compensation
• WFH Stipend
• Comprehensive Medical Benefits
• Unlimited PTO, 13 paid holidays, Sick pay
• 401k w/ 4% Company Match
• HSA
• Monthly Wellness Days off
• Bonus

Job Details

Responsibilities

• Develop a comprehensive understanding of our people, processes, and systems.
• Partner with senior business stakeholders and peers to evaluate the current state, envision the future state, perform gap analysis, define current requirements, and develop solutions to achieve strategic objectives.
• Independently own and drive cross-functional initiatives by facilitating discovery, envisioning, requirements gathering, and design sessions.
• Configure, administer, support, enhance, and optimize solutions including Sales Cloud, CPQ, Service Cloud, and other systems.
• Build and maintain flows, validation rules, layouts, reports, security management, ETL tools and process builders, third-party app integrations, custom objects, and system updates.
• Support, understand and troubleshoot existing direct integrations and lead the implement new applications and cross-platform integrations.
• Author and maintain technical solution documentation.
• Thoroughly test new features and functionality.
• Perform data work (such as mass inserts and updates) via approved data management tools.
• Improve data quality through the understanding and optimization of how data is influenced by people, process, and integrations.
• Identify and track potential system issues/bugs/degradations, provide end-user instruction and support, troubleshoot, and manage resolution. Escalate as necessary.
• Uphold business standards of operation and leading practices, leading by example and using industry knowledge and experience to provide mentorship and guidance to peers to ensure quality solutions.
• Collaborate with third-party vendors to implement and enhance system solutions in alignment with internal standards.

Requirements

• Advanced SFDC Administrator Certification
• Excellent communication skills with the ability to adapt verbal and written communication styles for both technical and non-technical audiences.
• Strong knowledge, skills, and abilities around the Salesforce platform and declarative Salesforce configuration such as validation rules, process builder, flows, and object management, etc.
• Strong ability to conduct discovery and document findings, processes, capture functional requirements, and create process flows.
• Strong analytical abilities with intense tenacity around complex problem solving.
• Develop and provide training to a variety of user audiences that have varying technical skill levels.
• Strong drive and work ethic coupled with consistent coachability.
• Curiosity and an eagerness to research, learn about, and develop expertise around processes, systems, and business concepts.
• Initiative to identify and take ownership of improvements to processes and systems.
• Presence, polish, and ability to establish credibility and influence with stakeholders at all levels.