HR Client Executives have responsibility for the management of client engagements, including client service delivery, new business development, and project and resource management. This role effectively communicates and builds relationships with clients to assess their needs, designs and implements solutions that meet or exceed specified engagement results. HR Client Executives have demonstrated experience and savvy working with clients to maintain the appropriate level of support and momentum throughout the engagement. As a brand ambassador for OneDigital, HR Client Executives contribute to innovation and advancement of existing solution capabilities, including cross sales referrals to the OneDigital employee benefits products and services.
This role has additional responsibility for building the pipeline of talent for HRC and OneDigital. Partnering with leaders, actively sourcing talent, and creating a positive recruiting experience. The role will also assist HR Consultants designing and administering Human Resource policies, procedures, and programs, and supporting employees throughout the client's organization. HR Client Executives provide expert advice, counsel, and implementation support on a retainer, interim or project-basis and acts as the liaison to Benefits and Wealth colleagues. This role promotes HR practices and objectives that provide an employee-oriented, high performance culture that emphasizes quality, productivity and standards, and goal attainment.
Responsibilities:
Business Development:
- Business Development for HR Consulting and other OneDigital colleagues with qualifying and winning opportunities, which include OneDigital's fully integrated suite of products and services (HR services, employee benefits, wealth management and P&C products and services).
- Build relationships with key client executives to generate, develop and pursue leads and close sales.
- Execute plans to uncover and close a range of revenue projects, as well as maintain quality service delivery to existing clients and providing individual, high quality direct, client service delivery.
- Support targeted relationship efforts and communicate status /results.
- Support sales campaigns to expand new markets.
- Deliver OneDigital education presentations to serve current customers and engage new/potential customers.
- Represent OneDigital with professionalism and confidence.
Recruiting Support/Engagement:
- Ongoing sourcing of HRC pipeline talent.
- Partner with HRC leadership recruiting, evaluating and on-boarding new consultants.
Client Engagement Management:
- Manage employee relations issues; address complaints, resolve problems, discipline employees, and follow up on concerns.
- Oversee and perform generalist-level compensation and benefits administration and programs.
- Manage performance review process to ensure effectiveness. Ensure process is consistent, efficient, and communicated to entire staff.
- Share retention ideas and partner with Learning and Development staff to implement suggestions.
- Assist company leaders and employees on Human Resources issues.
- Build and manage successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results.
Requirements:
- Bachelor's degree requited, preferably in Human Resources or related field a plus.
- Minimum 3 years HR Sales/Networking experience required.
- Professional in Human Resources (PHR) certification; Sr. Professional in Human Resources (SPHR) certification desired or HRI (HR Certification Institute) strongly preferred.
- A minimum of 10 years Human Resources management/executive experience.
- Consulting firm background/experience is strongly preferred.
- Demonstrated background in talent management and leadership management as well as proven ability to attract and retain outstanding talent and assemble and motivate high performance teams.
- Demonstrated experience in writing proposals and pricing opportunities a plus.
- Knowledge of Microsoft Office.
- Excellent interpersonal, oral and writing skills.
- Independent judgment, high level of confidentiality, and ability to work in an interdisciplinary environment.