Overview
SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
Pay Rate: $21.00 per hour
- Position is Monday - Friday, 10:00 PM - 6:00 AM
- Successful candidate will be energetic with data entry skills and familiarity with smartphones and tablets
- Previous Parking Experience a plus
- Attention to Detail imperative
- Previous Customer Service Experience Required
Basic Function: Customer Service Patrollers are responsible for customer service interactions in person and over the phone with a focus on providing general information and assisting customers and employees at Legacy Good Samaritan. This position is responsible for conducting foot patrols to provide customer service, educate and assist customers and monitor lots; providing assistance to Legacy Security staff in meeting daily reporting needs.
Responsibilities
- Conduct hourly safety facility inspections and reporting any concerns
- Provide customer service by answering questions regarding directions, events, building locations and parking policies.
- Issue citations and warnings for non-compliance of parking rules
- Assist staff with activities related to parking. This includes but is not limited to: setting up for events, traffic control, receipt of payment for parking, and lot usage control.
- Complete other related duties as assigned.
- The Patroller must demonstrate an extremely high level of interpersonal and relationship building skills, conflict resolution skills, empathy, confidentiality, and integrity.
- The ability to work alone is required and therefore must exercise proper judgment, tact and diplomacy in dealing with people.
- Be prepared to act in the capacity of a garage attendant when directed
* Please note that Customer Service Patrollers are not sworn police officers and have no arresting authority.
Qualifications
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience: High school education or up to one-month related experience or training or equivalent combination of education and experience.
Availability to Work: Special shift requirements, if any, will vary depending on the location's hiring needs. Availability to work 3rd shift and/or weekends may be required.
Language skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical demands: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk; climb stairs, use hands to finger, handle, or feel; talk and listen.
This position works independently. The employee must be able to meet all requirements of the position and must have excellent relationship building skills and customer service skills, including patience and understanding of customer’s needs and the ability to diffuse situations. It requires the ability to work in all weather conditions including heat, cold, wet, and slippery, unstable, or inclined surfaces. The typical work schedule will be assigned at time of hiring, though overtime may be required, including weekends. Daily schedules may be altered to accommodate needs.
This position requires the ability to walk for up to 8 hours at a time throughout the Legacy Good Samaritan Campus, including parking lots and structures, sidewalks, paths, stairwells, etc., unaided. The Patroller must be able to speak clearly and use a telephone and cell phone. The employee must be able to prioritize and deal with multiple demands on their attention. They must be able to lift and move at least 30 lbs. Employees are regularly exposed to outside weather conditions including snowstorms, and extreme heat.
Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.
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SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.