Company:
eTeam
Location: Omaha
Closing Date: 22/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
- Under supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC.
- Initially activates electronics by powering up the equipment via 48V or AC to ensure service.
- Loads configuration from Engineering work package on customer premise equipment.
- Performs customer CPE testing on-site.
- Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
- Coordinates equipment pick up with boundary partners.
- Creates, updates and closes Remedy tickets and coordinates with change control as needed.
- Plans daily route, requisitions equipment and supplies and stocks vehicle.
- Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
- Complies with all safety procedures and policies.
- Identifies and sorts equipment needed for work orders.
- Configures CPE in warehouse prior to installation at customer premises.
- Ensures appropriate iOS upgrade is applied.
- Performs basic functional testing of equipment to eliminate out of box failures.
- Follows labeling standards for labeling all equipment, terminal ID (TID), circuit tags, cabling required for the job.
- Pre-stages equipment per work order in preparation for installation at the Fulfillment Stage Center.
- Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
- Assists with initial turn-up of CPE equipment.
- Performs other duties specified by FE&O Leadership
- Tests and verifies services in conjunction with the install team.
- Performs AS-BUILTS to Access Engineering, Design and Construction
- This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
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eTeam