Wholesale Account Specialist

Company:  Stonewall Kitchen
Location: York
Closing Date: 02/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description

Job Type
Full-time
Description
This position is responsible for processing sales orders, addressing the needs of customers and/or brokers, and resolving issues as they occur for our wholesale business. This position works closely with territory sales managers and other wholesale account specialists.
JOB SUMMARY

  • Answer incoming calls, respond to emails, and provide account and order information such as order status, product availability, processing updates, and shipping times.
  • Process incoming sales orders into our system and see them through to completion, including follow up to resolve anything delaying their completion.
  • Respond to new customer inquiries and set up new accounts in the system, including all necessary business information, shipping requirements, and personnel contacts.
  • Support territory sales managers and contracted brokers by providing timely and accurate information and solutions as requested.
  • Resolve problems relating to product and shipping. Process claims, credits, and replacements in the system as relates to quality and damage issues.
  • Coordinate professionally with other teams such as Finance, Operations, and Warehouse when necessary to ensure situations are addressed.
  • Develop an understanding of our brand, products, and policies to better service our wholesale customers and contracted sales representatives.
Stonewall Kitchen is an EEO employer.
Requirements
  • 1-3 years of related experience required. Bachelor's degree preferred.; high school diploma required
  • Strong written and verbal communication skills for both internal and external exchanges
  • Ability to organize and prioritize your own workflow
  • Strong problem-solving and analytical capability
  • Customer service/sales experience preferred, preferably in consumer goods
  • Strong computer skills and experience with Microsoft Office
  • Ability to work independently and as a member of a team
  • Ability to climb stairs

Stonewall Kitchen participates in E-Verify, the federal program for electronic verification of employment eligibility.
Salary Description
22.00/hr
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