Sales Lead
JOB DESCRIPTION
The Sales Lead is responsible for providing a memorable and positive experience for all customers by tailoring each shopping experience to meet the customer’s needs. They are responsible for opening and closing the dispensary and running the sales floor for maximum efficiency. They act as the manager on duty in the absence of the General Manager and Assistant Manager and assist the managers in all operational areas of the dispensary. They contribute to making their dispensary an inclusive, forward-thinking environment where employees feel supported by their teammates and every customer feels right at home!
RESPONSIBILITIES
CUSTOMER EXPERIENCE
- Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the premium cannabis products offered.
- Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
- Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with CastleLeaf, local, and state policies.
- Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” mentality.
- Meets/exceeds day-to-day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team-centric sales targets within each dispensary.
Operations/Compliance
- An expert in all things MA regulations and remains vigilant in updates from the Cannabis Control Commission, METRC, and Dutchie.
- Assists in fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis.”
- Follows compliance practices and prevents the diversion of cannabis to anyone other than authorized customers.
- Assists in processing and monitoring floor stock and participates in daily inventory counts.
- Performs opening and closing procedures.
- Maintains an accurate cash drawer by following cash handling policies and procedures.
- Contributes to maintaining an accurate store inventory by ensuring all register reconciling, scanning, and POS policy and procedure are followed.
TEAM CULTURE
- Consistently show up to each shift with a positive attitude, ready to contribute to the team.
- Adhere to dress code policies and arrive every day with a fresh appearance.
- Contribute and engage in staff meetings and training sessions.
- Remain open to change and seek feedback from your team to grow your skills and add value to your shop.
- Contribute to an environment where forward thinking, diversity, and inclusion are part of your team.
Above all else, act as the critical link between CastleLeaf and our customers by providing an amazing, stress-free, and helpful patient experience.
Job Type: Full-time
Pay: $23.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
People with a criminal record are encouraged to apply.
Work Location: In person.
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