At AAA Central Penn , we exist for our members and will judge everything we do by how well it serves their needs. We also strive to provide the same high-quality care and support to our team members. Whether it is through our recognition programs , engagement opportunities , or working as a team to help better our community , we love what we do and want our team members to have FUN at work. We work hard to serve our members, but we also work hard to make sure our team members are taken care of and have an inclusive, open, and flexible work culture.
Team Member Focused Benefits
- Generous, front-loaded Paid Time Off (PTO); no need to wait until you’ve accrued PTO to take that summer vacation.
- 1 personal day.
- 8 paid company holidays including Christmas Eve and New Year’s Eve.
- Medical, Dental, and Vision benefits.
- Health Savings Account (with employer contribution) and Flexible Spending Account options.
- 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution.
- Life Insurance and Long Term Disability at no out of check cost to our team.
- Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events.
- Tuition Reimbursement.
- Free AAA Premier Membership.
- Discounts and perks including travel, branch services, car batteries, and more!
Job Purpose Summary:
The Travel Advisor is responsible for selling, arranging, and facilitating travel arrangements for AAA Members/clientele, who are purchasing commodity travel products and making reservations for domestic and international destinations. You read all of that correctly. We're basically dream makers!
Working as a member of the AAA One Team, the Travel Advisor provides remarkable experiences and service to AAA’s members/clients, ensuring total satisfaction as reflected on Total Satisfaction survey scores. That's right. We strive for 100% satisfaction.
This position will support AAA Central Penn’s Carlisle branch.
Essential Functions:
- Advises, plans, arranges, and sells individual and family trips; vacations and business trips, including tours, cruises, packages, air, train and car reservations, motorcoach tours, hotel reservations, travel insurance, travel visas, etc.
- Uses AAA designated computerized ticket and reservation systems, specialized department software and other available resources to make reservations; utilizes the AAA back-office accounting system and membership interface.
- Arranges reservations and payment for all elements of accommodations and services including but not limited to domestic and international airlines, Amtrak, car rentals, lodging, cruises, tours, packages and AAA Group products, travel insurance, sightseeing, excursions, International Driving Permits, and passport photos.
- Responsible for using the AAA Preferred Product line of suppliers.
- Responsible for achieving targeted sales goals.
- Provides related advice regarding documentation, travel insurance, AAA financial products, currency, and destination knowledge.
- A key contributor to the Member Satisfaction scores, the Travel Advisor is responsible for engaging with members/clients in such a manner as to ensure we are “Totally Satisfying” or exceeding expectations.
- Attends AAA sponsored training events and other seminars including independent study to further their career knowledge and industry expertise
- Assists in planning, preparing, and participating in AAA promotional events.
- Responsible for knowing the benefits of AAA Membership while selling and processing AAA Memberships.
- Performs basic office/business tasks such as filing, typing, copying, telephone, and faxing.
- May escort group trips following the successful completion of AAA Journey Manager training.
Experience, Knowledge, Skills, and Abilities:
- Associate degree (AA) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- In depth knowledge of the travel industry and geography including transportation, accommodations, cruising, tours, documentation, insurance, and travel suppliers.
- A working knowledge of computer applications: Excel, Power Point, Word, Outlook, Teams, Axis, Travelport; and supplier products and policies.
- Accurate accounting, good listening skills, excellent customer sales and service skills, flexibility to work outside of normal business hours, organization, phone etiquette.
- Time management and attention to detail is a must. Work accurately and timely in a fast-paced environment while multi-tasking.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
About AAA of Central Pennsylvania
For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy!
Work Culture
Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters.
AAA Cares : AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership.
Employee Engagement Activities : We love what we do and we’re proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement.
This description is not intended as a contract and is subject to change and revision.
AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V