Systems Administrator

Senior Systems Administrator-Full-Time/On-Site/W2

The Senior Systems Administrator oversees key areas of IT Service Delivery:

1. Support and Administration: Responsible for managing and supporting servers, Microsoft 365, Azure, virtual environments, storage solutions, security measures, and Backup Disaster Recovery (BDR) infrastructure in both on-premises and cloud-based environments.
2. Advanced Support and Escalations: Handles escalated service requests and provides advanced support beyond the capabilities of higher-tier Service Desk Technicians.
3. Project Implementation Assistance: Collaborates with project and technical alignment teams to implement server, Microsoft 365, Azure storage, and BDR infrastructure projects in both on-premises and cloud-based settings.

Key Responsibilities and Results:

• Efficiently resolve service tickets to ensure quick and permanent solutions.
• Maintain high levels of customer satisfaction and keep clients content.
• Develop and update documentation for supported systems.
• Mentor and guide junior team members, demonstrating leadership.

Requirements:

Essential Traits:

• A genuine commitment to delivering exceptional customer service.
• Ability to prioritize tasks and maintain focus.
• Capability to promptly follow through on projects.
• Initiative to work independently without direct supervision.
• Strong teamwork skills, effective communication, and conflict management abilities.
• Self-motivated and able to thrive in a fast-paced environment.
• 8+ years of relevant experience, preferably within a Managed Service Provider (MSP).
• In-depth knowledge of server administration, network infrastructure, and cloud technologies (Azure, AWS, etc.).
• Proficient in troubleshooting complex technical issues and delivering solutions.
• Experience in managing escalations and performing effectively under pressure.
• Excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively in a team setting.
• Relevant certifications such as Microsoft MCSE, Cisco CCNA, or AWS Certified SysOps Administrator are advantageous.