This job was posted by : For more information, please see: Institutional Shareholder Services \ \ Location: Norman, OK, US\ Type: Full time\ Req ID: JR_7475\ \ \Lets be #BrilliantTogether*Client Success Associate Governance Solutions *Advance your career with the leading provider of corporate governance and responsible investment solutions. Institutional Shareholder Services (ISS STOXX) empowers investors and companies to build sustainable financial and social value by providing high quality data, analytics, and insight. Our clients rely on ISS STOXXs expertise and capital stewardship to help them make informed investment decisions, and our people are equally passionate about positively impacting the communities where we live and work. If you want to be a part of an exciting work culture that values innovation, collaboration, and provides you with the support you need to make a difference, wed love to hear from you! Join our team at ISS STOXX!We are seeking a Client Success Associate to join our Norman, OK team. A successful candidate will have an interest in financial operations and client service, and a desire to learn about corporate governance. You should develop strong working relationships with external clients, and product expertise to guide clients to better use ISS STOXXs products/services.Client Success Associates are adaptable and efficient problem solvers who can lead cross-organization initiatives. Our clients span some of the world\'s foremost hedge funds, pension funds and other asset managers. This role should learn corporate governance and proxy voting services, learn clients businesses, and provide effective solutions.Performance is based on a combination of factors including account renewal rates, client communication, operational efficiency, and facilitating upsell opportunities.What You\'ll Do:Achieve target renewal rate through outstanding client serviceAct as a trusted advisor for clients and collaborate with ISS STOXX team to drive operational excellenceServe as domain expert on ISS STOXX suite of proxy and corporate governance solutionsOwn and manage client inquiry and issue resolution process, using SalesForce.com and other toolsConduct calls with clients (health checks, training, relationship planning and review)Identify accounts at risk and create plans to ensure revenue and client retentionAssess client reporting needs and coordinate report deliveryPerform Master Account List reviews and manage annual due diligence process for selected clientsTake ownership of operational support, including ballot and vote management, account maintenance, and vote report productionMaintain awareness of industry trends and communicate key developments to clientsIdentify and communicate up-sell opportunities to sales team to assist in closing dealsProvide subject matter expertise in pre-sales/up-sell/on-boarding activitiesAct as quarterback between client and internal teams for key initiatives and communicate market requirements to ISS business leadersWhy You\'ll Love Working for Us:Medical/Dental/Vision/Life InsuranceShort and Long-term Disability BenefitsPaid Time Off (vacation, holiday, bereavement, family leave)Retirement benefits\PI250653858\ \ Institutional Shareholder Services is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.