Lead Server Management SME

Lead Server Management SME

Job ID: 2022-6755

Job Locations: US-VA-Arlington

Category: IT: Administrator / Analyst / Architect / Engineer

Type: Regular Full-Time

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit

Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

As the Lead Server Management SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense's (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends.

Highlights of Responsibilities:

1. Provide technical expertise in the architecture, deployment, and sustainment of geographically dispersed, load-balanced, clustered physical and virtual server architecture and various applications supported on the server infrastructure.
2. Provide continuous 24x7x365 systems server administration to JSP Core Services (DNS, Domain Services, Virtual Hosting Environment, SCCM) and support/management to all JSP IT environments within the Pentagon and alternate site locations.
3. Support server rooms and infrastructures at JSP alternate site locations in support of COOP requirements.
4. Support the operation, maintenance, troubleshooting, building, testing, installation, removal, and reinstallation of all Unclassified, Secret, Top Secret/Collateral and JWICS servers in accordance with established SOPs and templates.
5. Coordinate with JSP Customer Support (CS) on server management activities that require communication with JSP CS and their support contractor.
6. Provide migration support for the re-location of on-premises server infrastructure to a future state environment as required.
7. Develop plans to execute major software version upgrades of the tools and software maintained by the contractor.
8. Provide technical support for future state transition and management of the JSP's server environments.
9. Ensure an optimized server environment, inclusive of support activities.
10. Provide hardware installation, maintenance, configuration, and patch management to the distributed systems servers within the environment.
11. Provide cyber security technical support services and ensure compliance with approved DoD, STIG standards and IAVA requirements.

Qualifications

Minimum Requirements:

• Bachelor of Science degree in computer engineering, computer information systems, telecommunications, or management information systems, and 2 - 7 recent years of documented experience relevant to this key position.
• Information Assurance (IA) Certification: DoDI 8570 IAT II certification.
• Computing Environment (CE) Certification: Recent and relevant technical certification.
• Top Secret security clearance.
• Demonstrated direct experience with a variety of server architectures.
• Expert knowledge in determining and identifying high level functional and technical requirements.
• Experience in implementing software, hardware and communications solutions.
• Strong working knowledge of current server technology to include cloud computing, Blade Server, unified communications and virtualization technology.
• Experience in Windows environment on Server 2008, Server 2012, and Windows 7 and/or Windows10 operating systems.
• Demonstrated ability for oral and written communication with the highest levels of management.

Preferred Qualifications:

• ITILv4 certification

Physical Requirements:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Travel by land or air transportation 25% or less

About Empower AI

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.