Location: PA, Malvern
Department: Sales
Employment Type: Full Time
Have you ever used the self-checkout in a Walmart, Target or Home Depot? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by over 2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.
What You'll Be Doing
The Retail Sales Director is responsible for driving global growth of CPI's retail solutions within our 3 largest OEM partners, while establishing multi-tiered relationships and a clear understanding of the areas of value creation. You will play a pivotal role in the development of our go-to-market strategy within Retail globally, while building and managing key account relationships.
Responsibilities And Duties
- Develop & implement Retail sales strategies on established sales plans with OEM customers.
- Represent the end customer on an ongoing basis and use this to drive effective prioritization and decisions by understanding and communicating their needs.
- Client retention and key account management - the main focus of the role is to retain and grow current or existing accounts in line with business growth plans.
- Create an account strategy leveraging internal network to identify & drive engagement with key stakeholders and drive strategic C-suite alignment with customers.
- Participate in development of annual targets and communicate progress through weekly, monthly, and quarterly reporting. Track KPIs and identify gaps as they arise and take corrective action with the proper sense of urgency.
- Partner closely with enterprise sales, product management, technical support & service, quality, and engineering teams to ensure customer satisfaction.
Who We're Looking For
You will bring at least 10 years of strategic account management experience with large, multi-national accounts (>$10M revenue/year), as well as demonstrated success working with overseas/multi-national accounts.
Qualifications And Requirements
- Bachelor's degree
- Strong technical business acumen and long-term business development skills
- Ability to solve customers' problems with our offering and feed our innovation pipeline
- Must be willing to travel within region up to 50% of the time
Personal Attributes
- Action Oriented: You display a sense of urgency and are known for being a timely decision maker.
- Ambitious: You have a sense of vision and purpose, with a strong sense of career.
- Competitive: You are energized by competition and have the courage to take risks.
- Customer Service Oriented: You are driven by the desire to service the customer and focused on their needs.
- Comfortable with Diversity: You can adapt appropriately to cultural differences.
- Comfortable with Ambiguity and Paradox: You can act even though details are unresolved, and are comfortable leaving issues open while waiting for resolution.
- Comfortable with Working Independently: You are comfortable working alone and do not require close supervision.
- Entrepreneurial: You continually seek new markets and work well under pressure.
- Follow Through: Your focus remains on the priorities and you do not let the details fall through the cracks.
- Meeting Management: You facilitate discussion effectively and encourage diverse inputs.
- Optimistic: You accept failure as temporary and point to future success.
- Risk Taker: You are fearless in approaching the unknown.
- Sales Oriented: You enjoy persuading others and do not like to take no for an answer.
What We're Offering
- Competitive salaries + company bonus + car allowance + sales incentive/commission program
- Paid time off
- Sick time off
- Medical, dental, & vision insurance
- Flexible spending accounts
- Life insurance and disability benefits
- Onsite gym (Malvern site)
- 401K with Company contribution
- Discounts for childcare
- Community involvement
- Opportunities to travel and work at our global sites