Chief Operating Officer

Community Action Agency of Delaware County, Inc.

Who We Are:

The Community Action Agency of Delaware County, Inc. (CAADC) is a provider, non-profit 501(c)(3) corporation founded in 1979, and has served as the premier economic development and social services provider in Delaware County for almost 45 years.

We employ over 150 staff members who provide social services, property management, and construction management to thousands of clients annually. The senior management team is comprised of long-term, experienced, and loyal employees who are committed to working collaboratively to deliver programs and services in support of the agency's mission.

Position Summary:

While we provide a range of social services to help individuals in the community in need of assistance, we also operate programs designed to generate revenue for the agency. In this role, you would have the ability to expand on existing or identify new revenue-generating economic development opportunities, as well as strengthen the types of social service programs we currently manage.

In addition, CAADC strives to deliver these services collaboratively with support from local government officials. This requires a high level of awareness of and sensitivity to this ongoing dynamic, which means that the ability to navigate the political landscape is critical.

Primary Duties and Responsibilities:

• Assist in overseeing the ongoing operations of the Finance, Human Resources, Information Technology, and Real Estate Operations teams, as well as Maintenance and Fleet Operations Management
• Identify, develop, and implement economic development opportunities for new or additional services in support of the agency’s mission, as well as other funding sources
• Provide recommendations, reports, procedures, and other communication tools as needed
• Represent the agency to external constituents and stakeholders
• Supervise, monitor, and assess the effectiveness of the agency’s social services, including, but not limited to:
• Increasing operational efficiency
• Ensuring performance to plan and budget
• Reviewing the agency’s operating policies and making recommendations regarding improvements to operational systems, practices, and policies to ensure compliance with all applicable laws and regulations
• Identify opportunities and implement action plans for ongoing staff development and succession planning
• Work closely with the CEO in developing and executing strategic initiatives
• Serve as a trusted advisor and collaborative partner to the CEO and other leaders
• Collaborate with CEO on agency Board of Directors operations and effectiveness

Qualifications And Education:

Bachelor’s Degree in Business Administration, Management, or a related field is required from an accredited college or university. An MBA or master’s degree in a relevant discipline (e.g. Non-Profit Management, Public Administration, Finance, or Operations) is preferred.

Requires a minimum of 10 years of progressively responsible leadership experience in organizations, preferably in institutional management, economic development, housing development, workforce development, and/or social services. An appropriate combination of education and experience that fulfills the knowledge and experience base required for this position, including training/education and work experience as it relates to the nonprofit sector, with a proven track record in operational management or leadership roles. Familiarity with nonprofit governance, fundraising, and community engagement.

This position requires an individual with strong leadership skills to lead diverse teams and foster a collaborative environment. The successful candidate will be a strategic, collaborative, entrepreneurial, and creative individual who has a strong level of business acumen and is also resourceful and politically astute with a demonstrated track record of managing teams in providing a variety of services to the community within a mission-driven environment. The individual must have excellent communication skills, both oral and written, combined with strong interpersonal skills. The ability to work well with people from different cultural and socio-economic backgrounds is crucial to this position.

Position Objectives:

• Prior experience in leading teams required
• Experience in developing and starting new ventures preferred
• Being adept at, and having a demonstrated track record of, identifying resources and sources of funding to finance both existing as well as new projects and programs in furtherance of the agency’s mission
• Demonstrated ability to build and maintain strategic relationships and partnerships with external stakeholders such as community-based organizations, business support groups, industry associations, etc.
• Strong executive presence to establish rapport and collaborative working relationships with all levels of leadership and staff as well as community members
• Ability to exercise political astuteness and savviness in working with community members leaders and elected officials
• Operate in a fast-paced environment with involves multiple, sometimes competing priorities, along with management of complex project details and timelines which could result in a certain level of stress
• Passion for working hard while being motivated, resourceful, and flexible to meet the needs of the organization and the demands of the clients served
• Outstanding negotiation and conflict management skills
• Excellent analytical and creative problem-solving skills
• Ability to effectively communicate orally and in writing with various stakeholders
• Knowledge of or experience with federal, state, and local government funding requirements
• Proven success in managing and serving both a diverse workforce and clientele
• Ability to perform job responsibilities with a high degree of initiative and independent judgment
• Demonstrated discretion and excellent judgment in handling sensitive and confidential matters
• Proficiency in utilizing the Internet, cloud-based software, services, and applications, as well as Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

Working Conditions and Requirements:

• Required to work on-site to perform the duties of this position. This is a role that cannot be performed virtually
• Perform the essential job functions consistently, safely, and successfully with federal, state, and local standards
• Must be able to talk, listen, and speak clearly on the telephone, in person, and through virtual meeting tools
• Stand, walk, maneuver stairs, sit, stoop, kneel, crouch, and crawl
• Work at a computer for extended periods
• May have to lift and/or move heavy objects which may be up to 15 pounds
• Meet specific vision capabilities including close, distance, and peripheral vision, as well as depth perception and the ability to adjust focus
• Occasional local and regional travel to and from meetings; some overnight travel may be required

Work Location/Environment:

We have recently completed a $3.5 million renovation to our primary headquarters located in Boothwyn, PA. The Agency also provides services from six other locations throughout Delaware County.

What We Offer

**Employee Benefits**

• Health Insurance : Comprehensive medical, vision, and dental. Coverage available on hire date for individuals, parents & children, employee, and spouses and family through IBX, Vision Benefits of America (VBA), and United Concordia Dental. Employees are eligible to enroll in accident and critical illness coverage. All employees enrolled in medical are eligible for our Health Care Reimbursement Account (covers in-patient hospital deductible).
• Retirement Plans : CAADC provides a Vanguard 403(b) that will match dollar for dollar up to 3% of the annual salary twelve months after the service date.
• Paid Time Off : Generous vacation and sick leave policies, as well as paid holidays. CAADC provides all full-time employees with seventeen (17) days (pro-rated, based on start date) of paid vacation annually; the amount of PTO increases in increments based on years of service. A full vacation policy will be provided during onboarding. Twelve (12) sick days per year (Pro-rated). Ten (10) paid holidays.
• Flexible Work Arrangements : Options to work 8:00am-4:30 pm or 8:30 am-5:00 pm to promote work-life balance.
• Sick Leave Incentive : Employees who have between 45 days (337.5 hours) and 135 days (1012.5 hours) of sick leave are eligible to receive a cash credit as follows: Unused sick leave over 45 days up to 135 days will be credited at a rate of 50% of your current salary. The total amount accumulated will be paid upon separation of employment, except in the event of gross misconduct. Employees with a sick leave balance over 135 days (1012.5 hours) will receive a cash credit at 25% of their current salary following the same procedures listed above.
• Professional Development : Opportunities for training and education, including workshops, and courses.
• Employee Assistance Programs, EAP : Support services for personal and family issues, including counseling and wellness resources.
• Life and Disability Insurance : Protection for employees and their families in the event of unforeseen circumstances. CAADC provides a life insurance policy for all-time staff in the amount of 1 ½ annual salary available twelve months after the service date.
• Wellness Programs : Initiatives that encourage healthy lifestyles, CAADC offers all employees a complimentary fully equipped gym located onsite.
• Team Building Activities : Regular company-sponsored events and outings to foster teamwork and camaraderie among employees. The Agency celebrates birthdays, monthly (Hosted by the Fun Committee).
• Discount Programs : Perks that provide discounts on various services and products, enhancing overall employee satisfaction, i.e. Pet Insurance and Pre-Paid Legal.

These benefits are designed to create a supportive and motivating work environment, helping employees thrive both personally and professionally.

Job Type: Full-time

Pay: $110,000.00 - $130,000.00 per year

Schedule:

• Monday to Friday

Education:

• Master's (Preferred)

Experience:

• Operations management: 10 years (Required)
• Leadership: 10 years (Required)

Ability to Commute:

• Boothwyn, PA 19061 (Required)

Ability to Relocate:

• Boothwyn, PA 19061: Relocate before starting work (Required)

Work Location: In person