Job Description
In Room Dining Order Taker
You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive. You are entrusted with the responsibility of ensuring the best possible experience for your guests at all times. You receive food and beverage orders from our guests in a timely, friendly, enthusiastic and professional manner. You uphold the values and mission statement of the Company while performing positional responsibilities and adhering to operational standards.
What you will be doing:
- Consistently offer professional, friendly and engaging service
- To provide the highest quality service to all guests at all times, by instilling the company philosophy.
- Answer questions on menu selections, and check with kitchen staff when necessary
- Answer guest questions or concerns
- Place and log call back for IRD order
- Notify guests and management of delays in service and delivery
- Communicate additional meal requirements, allergies, dietary needs and special requests to the kitchen. Servers and server assistant
- Maintain a clean work area throughout the day
- Record transaction in POS at the time of order
- Complete any necessary opening and closing paperwork and sidework duties required
- Process all payment methods
- Develop and maintain a positive working relationship with others, and support the team to reach common goals
- Speak with others using clear and professional language, and answer the phones using appropriate etiquette in accordance with company standards
- Coordinates the pick-up and removal of all dirty trays
- Assist with Refreshment Center inventory
- Coordinates amenity deliveries
- Performs other related duties as assigned
Qualifications:
Qualifications
Your experience and skills include:
- One (1) year or more of food & beverage In Room Dining order taking experience, preferably in a luxury hotel or fine dining setting
- Organized and detail-oriented
- Possess a proven track record for guest satisfaction
- Possess a strong sense of urgency
- Displays a pleasant and cheerful disposition
- Maintain a high level of integrity
- Displays a confidant and professional appearance at all times and always meets company grooming standards
- Demonstrates strong attention to detail and ability to meet deadlines
- Adapts in difficult situations, problem solves and makes decisions when necessary
- Shows eagerness and capacity to learn
- Able to work flexible hours, weekends, and holidays
Additional Information
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
- Complimentary Employee Parking or Public Transportation
- Hourly Rate $30.75 (Break-In Rate applicable for New Hires as per CBA)
- Schedule based on Seniority and Business Needs
Your team and working environment:
What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.
This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! \ #BELIMITLESS