Call Center Representative

Students may only have 5 open job applications at a time.
Work Experience:
Entry-Level
Work Experience Description:
Suitable for students with basic foundational knowledge and little to no practical experience, ideal for freshmen or sophomores who have completed only introductory courses.
Job Summary
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Primary Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  
• Check to ensure that appropriate changes were made to resolve customers' problems.
  
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  
• Performs other duties as assigned.
  

Education
High School
Work Experience
3 Months General Work Experience
Physical Demands
Typical office environment
Base Rate Per Hour:
14.00