Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution.
Do
- Bridging the gap between project and support teams through techno-functional expertise
- For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment.
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines.
- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch.
- Support the solutioning team from architectural design, coding, testing and implementation.
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system.
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production.
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions.
- Write code as per the developmental standards to decide upon the implementation methodology.
- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise.
- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency.
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly.
- Support on-site manager with the necessary details wrt any change and off-site support.
- Skill upgradation and competency building
- Clear Wipro exams and internal certifications from time to time to upgrade the skills.
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain.
- Write papers, articles, case studies and publish them on the intranet.
Stakeholder Interaction
Stakeholder Type : Internal
Stakeholder Identification : Lead Consultant
Purpose of Interaction : Reporting & updates
Stakeholder Type : Onsite Project Manager/ Project Teams
Purpose of Interaction : To provide off-site support and inputs as per client requirements.
Stakeholder Type : External
Stakeholder Identification : Clients
Purpose of Interaction : For solutioning and provide support.
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
- Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Master
- Functional/Technical Knowledge - Specific to the functional and ERP system in depth knowledge of the function processes and system and ERP functionality-Master
Behavioral Competencies
- Formulation & Prioritization
- Innovation
- Managing Complexity
- Client centricity
- Execution Excellence
- Passion for Results
Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
| 2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |
ETRM Energy Trading and Risk Management
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