The Director of Global Sales Training and Enablement will build and transform the enablement team to be a world class global function directly focused on key areas related to training, onboarding, content, and enablement, to support the productivity and success of all field-facing team members (sales, customer success, SDR, solution architects, etc.). This highly visible role will collaborate with senior and executive leadership in all geographies to identify skills gaps, make solutions enablement recommendations, and lead enablement execution for the global sales strategy and operations team to drive revenue growth and expansion. Responsible for the development and dissemination of selling tools, collateral, and training to drive incremental Rep productivity.
Responsibilities
- Build a trusted partnership with all stakeholder teams to ensure a deep understanding of their respective businesses to discover the critical enablement needs (Private cloud, public cloud, operations, customer success, etc.).
- Build out a thorough understanding of current capabilities and gaps across all sales channels from acquisition through the customer life cycle across all geographies (Organization and Individual).
- Create and deliver training for pitch decks, talking points, competitive battle cards, product fact sheets, sales methodology, sales systems, and consultative selling techniques.
- Partner with field leadership teams and business leaders to design and deliver transformational training and enablement.
- Build a rigorous process to ensure that sales enablement training is effective and continuously improved based on a culture of feedback.
- Develop an assessment process for both pre and post training to measure participants' knowledge as well as the efficacy of programs.
- Create and manage all reporting and dashboards associated with providing regular updates and measuring ROI of all programs.
- Manage teams to develop scalable enablement frameworks and ensure operational success.
- Work with directors, senior managers, and professional staff to create and deliver impactful training programs.
- Build an internal team of SMEs to aid in the delivery of training. Offer both TTT and certification of trainers.
- Support all major enablement-related revenue field events such as sales kickoff, mid-year training, in-person onboarding, as well as upscaling and ever boarding training as needed.
- Work with Rackspace University team internally to maintain the website, keeping all content current and updated.
Qualifications
- 10 plus years of progressively responsible experience in business operations, sales operations, and/or sales, including a minimum of five years’ experience setting strategy and direction for sales organizations.
- Deep knowledge of sales principles and practices.
- Proven ability to create and implement sales enablement training programs.
- Experience leading and motivating high-performing teams and inspiring team confidence and respect mentoring, coaching, collaborating, and providing clear direction, expectations, training, guidance, career growth opportunities, and conflict resolution.
- Solid strategic planning skills combined with exceptional project management and execution capabilities.
- Strong analytical mindset combined with the ability to analyze data and report.
- Collaborative mindset with leadership capabilities and the ability to influence.
- Clear strategic thinker with vision and with the ability to execute on priorities.
- Strong project management skills including scheduling, workstream management, risk management, status reporting, and resource management.
- Highly proficient in technical/sales content creation and presentation to both internal and external audiences.
- Must be comfortable working in an extremely fast-paced entrepreneurial environment with the ability to manage multiple, competing priorities.
- Previous experience working in a startup environment.
- Bachelor’s Degree or combination of education & applicable experience required.
- Six Sigma or Project Management certification a plus.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data, and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes, and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers, and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
#J-18808-Ljbffr