Job Purpose:
The purpose of this position is to provide risk management consultative services to insured entities. This includes (but is not limited to) scheduling and conducting risk assessments, generating risk assessment reports, analyzing claims data and industry trends, participating in business retention and expansion efforts, presenting educational activities and providing risk management education through the delivery of resources and guidance to insured entities.
Essential Duties and Responsibilities:
Provide risk management consultative services, to include:
- Coordinating and reporting on risk assessments conducted on-site and virtually throughout the year
- Assisting and responding to risk management inquiries from insured entities
- Performing claims analysis to enhance future risk services
- Participating in retention and expansion efforts
- Presenting and participating in educational activities as needed
- Offer assistance and serve as a resource within as well as outside the division
- Provide high-quality service in all areas of responsibility
- Perform additional duties and responsibilities, as required
Required Knowledge and Skills:
Education Required for Position:
· Bachelor’s degree in healthcare or related field
· Certification in risk management, quality or patient safety preferred
Specific Skills Required for Position:
· Maintain a professional, service-oriented, approachable image while working with a wide variety of personalities
· Employ excellent writing and presentation skills
· Demonstrate good organizational skills and the ability to work both independently and as a team member
· Exhibit exemplary time management skills
· Function comfortably with Microsoft Office and learn new technologies and software as required
· Must have a valid driver’s license and access to a reliable vehicle; up to 90% field work required
Experience Required for Position:
· Three to five years working in healthcare with risk management, quality, or comparable experience
· Experience performing quality, risk, or patient safety assessments in the healthcare setting
· Experience reviewing policy and procedures as well as medical record documentation
Essential Physical Requirements of Position:
· Close visual acuity to read extensive amounts of written information in a standard font for an extended period of time
· Ability to view and read from computer screens and printed materials
· Ability to receive detailed information through oral communication
· Ability to type, operate a keyboard, computer and computing device
· Ability to move about to accomplish tasks, present educational programs, attend meetings and scheduled events inside and outside the office
· Ability to lift 10-20 pounds
· Ability to work in the Chicago office
Internal Contacts: All divisions within the company
External Contacts: Insured entities, facilities, risk managers, physicians, practice managers, physician’s staff, brokers, attorneys, seminar faculty, and consultants