Medical Assistant - Gateway Ob Gyn

To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: assisting in medical care of patients and supporting front desk functions as needed under the direction of the providers, clinical associates or operational leadership. 

PRIMARY ACCOUNTABILITIES

• Accurately prepares and performs point of care testing such as urine dipstick, blood glucose, etc. as directed by LPN, RN or provider.
• Administers all medications as ordered and assures all documentation is noted.  Controlled substances, insulin and allergy doses must be checked by LPN, RN or provider. 
• Knowledge regarding location of emergency equipment/supplies and how to use such equipment/supplies.
• Familiar with the Health First Emergency Kardex and responsibilities as a Health First Associate.
• Appropriately performs patient clinical intake, assists other clinical providers with office procedures, and accurately documents patient data.
• Administers injections that are ordered.
• Answers internal and external customer inquiries, directing messages to the appropriate individuals.
• Demonstrates and maintains working knowledge of front desk procedures and assists in these functions when dictated by workload.
• Communicates effectively with customers (patients, physicians, and other Health First Associates) practicing excellent customer relation skills at all times while organizing and directing daily medical assistant functions.
• Ensures that all exam rooms and equipment are stocked, cleaned, and ready for the next patient.
• Mentors co-workers and students.
• Able to assist patients with scheduling questions by accessing the scheduling system and ability to print needed information.
• Provides patient follow up and education to ensure patient’s participation in their care.
• Identifies and addresses informal complaints of patients or employees and refers formal issues to immediate supervisors or appropriate departmental directors.
• Provides a communication channel for Practice Manager and other departments.
• Communicates effectively both verbally and written with physicians, supervisors, co-workers, patients and vendors.
• Coordinates medical supply ordering with site manager.
• Utilizes supplies/equipment in a proficient and cost-effective manner when performing various procedures.
• Completes all required documentation and/or required forms.
• Demonstrates effective time management skills.
• Remains flexible and adaptable to changes in workflow, processes, etc.
• Accepts changes to the schedule or workflow based on patient volumes.
• Assists Site Manager with implementing and ensuring compliance with policies.
• Responsible for reporting to supervisor and/or appropriate departmental supervisor any technical, mechanical or electrical issues as well as suite maintenance needs or problems.