Product Director, Payment Accuracy

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity focuses on the wellness of the healthcare system so our providers and health plans can focus on the wellness of patients.

For more than 20 years, Availity has been the trusted partner for organizations seeking to realize the greatest value from clinical, administrative, and financial data. Positioned at the nexus of provider, health plan, and consumer health information, Availity develops scalable, innovative solutions for healthcare data acquisition, standardization, transparency, automation, and exchange among health plans, providers, and technology partners.

Join us in making a tangible difference in the healthcare industry, where your dedication and innovation will shape the future of healthcare. Availity is more than a workplace; it's a community of resilient, innovative professionals dedicated to overcoming challenges and improving healthcare.

Reporting into the Vice President, Payment Accuracy, the Product Director, Payment Accuracy will be responsible for leading our efforts in bringing transparency to the healthcare system driving payment accuracy into Availity’s network as a core capability. This role combines oversight of the payment accuracy platform with the development and maintenance of strategic partnerships, driving both operational excellence and collaborative success. The ideal candidate will possess a robust background in healthcare administrative and payment systems, a knack for building and sustaining partnerships, and a proven track record of leveraging technology to build solutions that bring value to the market.

Location: Remote, US

Why you want to work on this team:

• If you are energized in leading an innovative product that will reflect the future of Availity
• Passionate about working on a product that is complex in nature
• Enjoy seeking out and building partnerships in the healthcare technology space

To be qualified for this position you:

• 10-15 years of experience managing products with at least 5 years in leadership role.
• Proven success in managing software solutions from inception to launch.
• Knowledge of Product Development Lifecycle and experience in managing financial performance and developing business cases, market/product requirements, product strategy and roadmaps, pricing, and launch materials and monitoring and improving client and user satisfaction through NPS and other metrics.
• Demonstrated ability to engage the market to surface unmet needs and opportunities using modern Product Discovery techniques and communicate our product vision in a compelling way.
• Demonstrated a clear understanding of your role as the primary coach of your product managers, leading through context rather than control.
• Proven ability to engage effectively at all levels of the organization and to facilitate remote multi-stakeholder teams in decision making.
• Possesses strong business analysis, problem solving, and strong strategic thinking skills.
• Excellent understanding of data and ability to use data to measure progress towards key metrics.
• Self-motivated, detail-oriented and a team player.
• Bachelor’s degree in business, Marketing, Healthcare, Computer Science, or related discipline.

You will set yourself apart with:

• Proven track record in building and maintaining strategic partnerships
• Healthcare Consulting and/or experience working in a start-up environment
• Experience working on the payer or provider side of healthcare technology

You will be:

• Leading the Payment Accuracy product portfolio – developing and executing the product strategy, managing the strategic roadmap, and ensuring cross-functional alignment to deliver and monetize products.
• Delivering a commercially viable product ensuring all factors of a go to market strategy are enacted.
• Driving cross-team innovation and enterprise thinking to actively seek opportunities for growth through product line extensions, partnerships, channel expansion, and operational/cost improvements to existing products.
• Developing market insights by maintaining close relationships with the market for awareness of market needs. Working with Marketing, Sales, and others as they identify appropriate markets and develops effective strategies and tactics for reaching them.
• Owning the Go-To-Market strategy and Assisting sales in their interactions with prospects and users.
• Collaborating with Market Research to strategize, plan, and prioritize market, product, and subject matter research that identify and define opportunities to support and grow business. Specifying market requirements for current and future products supported not only by research, but also through ongoing visits to customers and non-customers.
• Monitoring costs and resource commitments and creating reporting to ensure internal stakeholders and Senior Leaders are informed on the financial status as well as delivery of the product(s).
• Actively evaluating potential partners that could aid in delivery of applicable product(s). Actively assisting in managing such partners to ensure success of product(s).
• Owning product metrics, progress, user experience and operational outcomes and regularly communicating outcomes against product goals to drive iterative improvements.
• Collaborating and influencing across the Availity matrix organization to align the activities of product, marketing, IT, sales, and service teams and their leaders to deliver the product(s).
• Ensuring technical feasibility, architectural alignment, scale, and performance of solutions by engaging and soliciting feedback from the right technical, operational or enterprise team members.
• Attending industry or client facing events where you will represent Availity and be responsible for speaking to the audience on the value of our Payment Accuracy Products.

Availity culture and benefits:

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter Recorded Video Pre-Screen
• Video Interview with Hiring Manager
• Panel Video Interview with Product Peers
• Video Interview with the Chief Strategy Officer
• Final Interview with Chief Product Officer

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at .