Intake Specialist (Bi-Lingual)

Is building rapport with people your superpower? Do you have a knack for connecting with others and truly understanding their needs?
Are you energized by a fast-paced environment where you can juggle multiple tasks and put your exceptional communication and problem-solving skills to the test?
Do you speak the language of empathy and connection in both Spanish and English, ready to make a real difference in the lives of those navigating the intricate world of immigration law?
Are you a master of calm under pressure, able to handle challenges with grace and a smile, all while keeping things organized and moving forward?
Final question: When faced with a challenge, do you get excited or run away?
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At BBA Immigration, we're not just a law firm; we're a beacon of hope for individuals and families seeking a better future. Founded by partners Diego Bustillos and Adriana Bello, our firm is driven by a deep-seated commitment to providing personalized and effective legal solutions in the complex world of immigration law. We pride ourselves on our client-centered approach, our unwavering integrity, and our dedication to achieving the best possible outcomes for each individual we serve.
Our success is built on a foundation of core values: curiosity, integrity, empathy, and professionalism. These values are reflected in everything we do, from our active engagement with the community through our informative blog and various platforms to the inclusive and supportive environment we foster for our team. As a recipient of the Inc. 5000 award, BBA Immigration has been recognized for its exceptional growth and dedication to excellence. We are passionate about making a lasting impact on the lives of our clients and empowering them to navigate the challenges of immigration law with confidence and hope.
As we continue to grow and expand our reach, we are seeking a highly motivated and skilled Intake Specialist to join our dedicated team in Houston, Texas. This pivotal role will be the first point of contact for potential clients, making a crucial impact on their experience with our firm. The ideal candidate will possess exceptional communication and interpersonal skills, a strong ability to identify client needs, and a passion for delivering outstanding service. This is an exciting opportunity to join a dynamic and growing firm that values its employees and is committed to making a difference in the lives of others.
What you'll do:

• Client Engagement and Communication: Proactively engage with potential clients via phone, text, and email, ensuring prompt and empathetic responses to inquiries. You will be responsible for explaining our services, gathering necessary information, and guiding them through the initial stages of the intake process.
• Case Evaluation: Utilize your knowledge of immigration law to conduct initial assessments of potential cases, determining their suitability for our firm's expertise. You will work closely with the marketing team and marketing partners to ensure effective outreach initiatives and a seamless client journey.
• Sales and Retention: Employ your exceptional sales skills to convert leads into clients, effectively communicating the value of our services and addressing any concerns. You will play a key role in meeting and exceeding performance indicators and revenue goals.
• Collaboration and Reporting: Work closely with the marketing department to analyze call center metrics, identify trends, and optimize outreach strategies. You will prepare reports to track progress and ensure efficient call handling and response times.
• Onboarding and Timelines: Review and manage timelines for client onboarding, ensuring a smooth and efficient process from initial contact to signing up with the firm.

What we're looking for:

• Bilingual Proficiency: Fluency in both English and Spanish is essential, enabling effective communication with our diverse clientele.
• Sales and Customer Service Experience: Proven track record of success in sales, with a strong ability to build rapport, handle objections, and de-escalate client concerns.
• Quick Start and Proactive Mentality: Ability to learn quickly, take initiative, and anticipate needs without constant direction. We value individuals who are eager to jump in and solve problems with a "can-do" attitude.
• Exceptional Communication and Interpersonal Skills: Strong ability to communicate effectively and empathetically with clients, both verbally and in writing.
• Organized and Detail-Oriented: Excellent organizational and time management skills, with a keen eye for detail and accuracy.
• Problem Solver: Ability to identify and resolve issues independently, demonstrating critical thinking and resourcefulness.
• Tech Savvy: Proficiency in using relevant software and technology, including Clio, Clio Grow, Clio Manage, O365 Suite/Teams, and DocketWise.
• Team Leadership : Experience managing and leading a team, preferably in a call center or sales environment. Ability to train and develop team members, fostering a positive and high-performing team culture.

Why you should work here:

• Impactful Work: Make a real difference in the lives of individuals and families navigating the complexities of immigration law. Your contributions will directly impact the success of our firm and the positive outcomes we achieve for our clients.
• Dynamic and Supportive Environment: Thrive in a fast-paced and collaborative environment where your contributions are valued, and your professional development is supported. We offer regular performance reviews, opportunities for growth, and a positive workplace culture.
• Supportive Culture: Work in a collaborative environment that values each member's contribution and fosters a positive workplace culture. Our firm is dedicated to maintaining a healthy work-life balance, evidenced by clear policies on breaks and flexible scheduling that minimize disruption and maximize productivity.

Additional perks:

• Health, Dental, Vision Insurance: Choose between plans where the company pays 50% of the cost. Eligibility begins 30 days from the date of hire.
• Paid Time Off (PTO): Team members enjoy 10 days of paid vacation per calendar year, with the ability to accrue and roll over vacation days. The firm recognizes paid holidays and offers bereavement and jury duty leave, ensuring you have time to handle personal matters. Additionally, team members receive 2 paid sick days per year.
• Retirement Plan Options: Eligible to enroll in a 401k plan 6 months from hire date, with a company contribution of 3% even if the team member does not contribute.
• Life and Disability Insurance: Full coverage for life, short-term, and long-term disability insurance, fully funded by the company, providing security for unforeseen circumstances.
• Travel and Expense Reimbursement: Team members are reimbursed for reasonable expenses incurred during approved travel, ensuring that you're supported while on the move for business.

Join our passionate team at BBA Immigration and become an integral part of a firm that is dedicated to excellence, compassion, and making a lasting impact. We are seeking individuals who are not only skilled professionals but also embody our core values and are driven to make a difference in the lives of others.