Senior Product Manager, Health and Wellness Vision Center Experience

Position Summary:

Walmart is on a mission to help people live healthier lives by providing best-in-class, accessible, and affordable human-centered care to our associates and the communities we serve. Our strategy is to be an integrated, omnichannel healthcare organization that leverages data, technology, design, and our unique assets to improve engagement, health equity, and outcomes.

Our eyes are our windows to the world. They help us learn, express ourselves and know what's up ahead. When we can really see, we can reach our true potential and experience the world to its fullest. At Walmart, we believe a quality vision care and eyewear experience should be easy, affordable and accessible for everyone. Through our 3000+ store locations and thousands of talented opticians and optometrists, and our eCommerce channel we are innovating the shopping experience like never before. And we want you to be a part of it! Do you like creating something that has never been done before? Does helping customers find their unique pair of glasses that reflects their fashion, health and identity sound like a lot of fun? Come join a tight knit team creating customer strategies that will drive brand new core services and features that put the customer front and center in their health and wellness journey.

What you'll do:

Our Vision Center stores support their local communities with services that sell both glasses and contacts. We are rapidly innovating in this space to improve customer and associate satisfaction, deliver a high level of clinical quality and streamline the experience. This role will build upon the current associate tool foundation by reimagining the platforms that power our existing solutions and better connecting them to our digital ecosystem. Key responsibilities include:

• Define a vision for your products using competitive analysis, associate feedback, customer research and company goals.
• Collaborate closely with stakeholders from across the business including opticians, legal/compliance, merchandising, training and many others to identify associate/customer problems that guide compelling solutions.
• Develop product strategy for key retail functionality leveraging enterprise platforms, tools and systems to create a competitive offering while providing speed to market.
• Develop and evangelize product roadmaps, and gain buy-in from executive leadership.
• Champion data and insights. Define crisp key metrics, hypothesize, build, measure and learn to continuously inform the product direction.
• Work alongside user research, design, and engineering teams to turn high level requirements into tightly defined technology solutions and actionable deliverables.
• Drive day-to-day progress with your team by keeping requirements documents up to date and the backlog continuously groomed.
• Help build out our omni platform for optical retail by collaborating closely with enterprise teams in areas such as item catalog, search, returns and payments.

Qualifications:

• Experience writing product requirement documents (PRD), detailing UX requirements, writing user journey definitions, and detailing high level design requirements using tools such as JIRA and Confluence.
• Experience analyzing customer impact to measure Net Promoter Score, Retention, Loyalty, and Churn using one of the following: Adobe Analytics, Tableau, or Google Analytics.
• Demonstrated knowledge of client-side architecture and development processes including UX, Technical Development, Systems Architecture, Quality Assurance Testing and Release.
• At least 2 years experience in building product capabilities where a retail associate or clinician is your end user delivering services to a patient or customer.
• Working knowledge of consumer health care and key considerations across legal/compliance, safety and quality landscape.
• Ability to influence and communicate to advocate for your product with partner teams balancing enterprise level needs. This includes communicating clearly, influencing project plans, getting buy-in from leadership, and collaborating with multiple stakeholders.

You'll sweep us off our feet if...

• You are a seasoned product owner who can run products end-to-end independently, while collaborating effectively with clinical, business, engineering, UX design/research, and other stakeholders.
• You have experience working with providers or payors in the health care space in a product, design, business or tech capacity and have experience building mobile and web products that delight users and drive measurable user outcomes.
• You are obsessed with the customer you work backwards from wants and needs towards simple solutions; quantify value to consumers, partners, and internal stakeholders; and use research and data to improve products and processes.
• You are excited about solving very complex challenges and can create structure amidst ambiguity.
• You are scrappy but do not sacrifice quality - you have a test-and-learn mentality and an agile way of working cross-functionally and collaboratively to improve your team's products.

You'll make an impact by:

• Developing and enhancing products - you will manage product roadmaps, align business and technical needs, analyze customer and product data, turn customer insights into actionable initiatives, determine rollout strategy, and manage risks.
• Defining vision and strategies for your product family, using domain expertise, internal and external best practices, identifying market opportunities, building business cases, and approving objectives.
• Building collaborative relationships with key partners by driving priorities aligned to business goals, communicating and prioritizing product roadmaps, and gaining buy-in from executive leadership.
• Providing overall direction by analyzing business objectives and customer needs.

As a part of Walmart's Product Organization, you'll be part of the team that creates the digital products, services, and platforms that help millions of customers save money and live better and equip 1.3 million associates with the tools that empower them to do their jobs, effortlessly. Here, you'll apply best-in-class technology like machine learning, augmented reality, and camera vision to make the complex, simple; the unimaginable, doable; the futuristic, realistic.

With our user-centric approach to problem solving, customers and associates are at the heart of everything we build. A curious bunch, we fall in love with the problem that needs solving and collaborate with our design, technology and business partners to create inclusive, award-winning solutions. Our entrepreneurial spirit, like that of our founder Sam Walton, pushes us to dream big, but we also hold ourselves accountable with objectives and key results. Innovating on the world's biggest stage, we get to put our product management expertise to work to deliver customer-centric shopping solutions like the Walmart app, game-changing financial and health and wellness services, and next generation associate tools, like an augmented reality stocking app, and so much more. This is that place where our work has a purpose and we see it play out in our stores and communities every day.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $90,000.00-$180,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Stock

Minimum Qualifications:

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, engineering, or related area and 5 years' experience in product management. Option 2: 7 years' experience in product management or related area.

Preferred Qualifications:

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 4 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location:

1110 Se 10Th St, Bentonville, AR 72712-6470, United States of America